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68 TopicsWill there be a 2 TB option for personal accounts?
I am running out of space with my 1TB drive. Is there an option to get 2TB? I know about Dropbox for business, with 5 Tb, but the price is just not compatible with my needs. It is too big a jump from 1Tb price to minimum of 5 users at $ 15 each.Solved29KViews31likes70CommentsVAT details missing on Dropbox Pro Invoice
I have gone through the VAT related questions on the forum. It seems, the Dropbox admin is not getting the question. Hence, I am sending a copy of my Dropbox Pro invoice (which does not show Dropbox VAT number nor VAT separately) to HMRC (Tax Department in the UK) as it is a legal obligation in the UK to give a VAT receipt showing VAT number of the seller and VAT rate as well as amount. This is necessary for a business in the UK (and for that matter anywhere in Europe) to claim back the VAT paid on the service. This is not applicable if Dropbox is not collection VAT but it is quite clear that they are charging VAT. Now if they are charging VAT, then they must remit VAT collected to the Office of Revenue Commissioners in Republic of Ireland and we as a user should be able to claim this VAT back if we are using the service for our business and we are VAT registered in any of the EU countries. So it really surprises me to see the reluctance of Dropbox to simply resolve this issue by adding VAT details on the invoice (and it is not that they don't have this facility in their invoicing system because they are already providing VAT invoice for Dropbox for Business subscription) I guess I will leave HMRC to deal with as they have gone quite strong now-a-days with issues like this.Solved12KViews5likes8CommentsAdmin roles without tying up license
We are a smaller company that utilizes Dropbox. We have a handful of licenses and need to tie up 2-3 for our IT team to administer the software. Seems silly since these folks aren't sharing any files. Would like to see an option to have the admin roles without requiring licenses.121Views2likes1CommentHow to remove spaces from Dropbox folder names (spaces causing issues)
Hi There, We need to run Bitnami web stacks but the path contains spaces because of the Dropbox folder name. How do we rename the folders so there aren't spaces? Or if we unsubscribe from Dropbox for business (we've found it kind of painful in practice) will the personal dropbox folder name get renamed to 'Dropbox' (without spaces/brackets)? Cheers BenSolved11KViews2likes9CommentsFeature Request: Support Multiple Dropbox Business/Teams Accounts (Multiple Tenants) in Desktop App
Hi Dropbox team — I’m posting this as both a long-time Dropbox user and a business owner. Today, the Dropbox desktop app only allows seamless use of one Business (Teams) account (plus optionally one Personal account). This creates a major problem for users who legitimately operate across multiple organizations. Real-world use case Many professionals today are involved with multiple companies at the same time, including: Business owners with multiple entities Holding companies with multiple subsidiaries Consultants / advisors supporting multiple clients Board members and fractional executives PE / investment professionals working across portfolio companies In these cases, we often need separate Dropbox Business tenants for security, compliance, and clean separation. The key point I am not asking for a workaround or a discount. I am willing to pay for multiple Dropbox Business subscriptions — but Dropbox currently does not provide a seamless way to run multiple Business accounts in the desktop app. What competitors already support Microsoft OneDrive/SharePoint supports multiple tenants cleanly, for example: OneDrive – Company A OneDrive – Company B Both sync simultaneously and appear natively in File Explorer/Finder. Dropbox currently forces users into clunky workarounds like: Using the browser for the second tenant Switching accounts repeatedly Creating separate OS user profiles Running virtual machines These are not realistic solutions for modern workflows. Why this matters This limitation is not a “nice-to-have.” It is a core enterprise usability issue and increasingly a deciding factor for businesses choosing between Dropbox and Microsoft 365. Dropbox is losing a valuable segment of customers who are willing to purchase multiple accounts — but cannot do so efficiently due to desktop client limitations. Requested solution Please add support for: Multiple Dropbox Business/Teams accounts logged in simultaneously Separate synced folders per tenant Seamless switching and visibility in Finder/File Explorer Clear tenant labeling and separation Even supporting 2+ Business tenants would solve a massive problem for many professionals. Bottom line Dropbox is an excellent product, but this is a fundamental gap. Many of us want to keep using Dropbox and expand our usage across multiple businesses — but we need Dropbox to support the reality of multi-tenant work. Thanks for considering this — I would strongly encourage Dropbox to prioritize this feature. Edward Cook Co-Founder, McCarthy Cook & Co. We were the first landlord of Dropbox's HQ at China Basin in SF and owner of Castro Station in Mountain View where you used to work. Come back to the office! You will be closer to your PAYING customers! I'm happy to double the amount we pay you monthly for new and better access and continue with Dropbox while you pursue true productivity gains harnessing AI57Views1like1CommentMy subscription got cancelled when accepting an invitation to join a team
I have a personal plan, and accepted an invitation to collaborate as a Team on dropbox from a client. Automatically when accepted, all my dropbox folders are part of this client's plan, and my subscription has been cancelled and refunded. The dropbox on my computer has now my client's name. This is not what I intended, I genuinely assumed the invitation was to a shared extra folder. I have written to dropbox, but see no live chat or number is available. How does this can be fixed and reversed to what it was, as soon as possible?Solved3.3KViews1like14CommentsSplit license add-ons
I have 10 Dropbox licenses for my team and would like to be able to apply add-ons to just some of the licenses – for example, I'd like to add two Replay licenses for just the team members who would use them. Having to apply them to all the licenses makes it not cost effective and out of budget for our team. I realise it's not currently possible having spoken to one of your agents but think it could be a great solution for a further development.1.3KViews1like5Commentstrouble with unlinking of accounts
I made a mistake today that I am unable to recover from. I was sent an invite to Dropbox business. I need to share files with another company. My mistake was when Dropbox gave me the option to link this outside business account to my own personal account, I clicked "yes". Apparently I have saved some money, but on the downside, I no longer have control of my account. Since I am only loosely tied to this company, this is unacceptable. I have (or had?) a Dropbox Plus account, which I understand gives me access to live support. This seems to have been disabled, probably since I am now just a "team member". This is especially aggravating, since the problem I am trying to solve has apparently disabled my opportunity to fix the problem is a quick manner. (I set in an email.) I attempted to fix the problem through the website. There is a help page on how to unlink accounts. I logged in to Dropbox, selected the "General" tab and clicked on "Link accounts", which is supposed to allow me to unlink my account. The interface asked me to log in again. When I clicked on "Sign In", I was told that I already signed in to that account. Stuck. It would not allow me past this point. It would appear that I no longer have authority to regain control of my own account. Any suggestions would be welcome. I hope that someone at Dropbox is monitoring this and has the authority to make sure that this never happens again to a loyal customer.Solved2.2KViews1like9CommentsBack to Dropbox Plus
Hello, I would like to return to Dropbox Plus and have my account returned to the state it was in prior to being absorbed into a Dropbox Business account. The sequence of events was: -I was a Dropbox Plus user with many many files. -I was invited to be a part of a Dropbox business account and I accepted. -My Dropbox Plus account was cancelled (honestly, I missed this occurrence but have since reviewed my emails and see that I was notified, but not given a choice.) -3 months later(present day) the business account that I was invited to was eliminated. - Now I am confused because my account/email has been associated with a Dropbox Free account based on the business account which requires the permission of a non-existent administrator to upgrade my space. -Because of this enigmatic Drop-wormhole I have been exiled to, leaving my previously safe and secure files in some hellish data limbo, I cannot get out and return to my previous existence as a lowly Dropbox Plus user so I can accept a flurry of invitations to use your service. -Now I want to give you money and return to those sentimental days of yore but since I am not an actual Dropbox Business user but locked into a Dropbox Business account as a Dropbox Free user NO ONE WILL F*!#%ING RESPOND TO ME!!! Please help. Patiently Waiting, James Fenton PS Under no circumstances offer me a Dropbox Business account. jjfSolved9.3KViews1like8Comments