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dropbox business
1150 Topics
I received an email from no-reply@dropboxmail.com
I just received an email from this email address no-reply@dropboxmail.com, with the following message: Hi there, If you're a user living outside of North America (U.S., Canada, Mexico), we're updating our Terms of Service to better serve you and the growing number of Dropbox users around the world. These changes include the fact that we'll be providing our services (including Dropbox, Dropbox for Business, Carousel, and Mailbox) to you via Dropbox Ireland starting on June 1, 2015. Please note that none of our services or features are changing as a result of this. You can read the updated terms at https://www.dropbox.com/terms. Have questions about these changes? Visit our Help Center. Thanks for using Dropbox! The Dropbox Team I want to be sure, is this from DropBox or is it a spam?Solved152KViews1like12Comments
The alias âxyzâ canât be opened because the original item canât be found.
Hello all, In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one else is. I feel like this is related to that. Is this the case? Will it go away if everyone upgrades? Thanks, TSolved147KViews0likes1Comment
No additional space on Business Advanced
Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?124KViews14likes615Comments
Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive-retains-it/20797/16 https://help.dropbox.com/installs/macos-support-for-expected-changes Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it đ >Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please. > Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away. That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage. >This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives. Is there a workaround? > I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS. >This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version? >The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application. >So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism? >That's right, it will try to move the content on your internal drive until it has no space and gives you an error. >Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit? >It is, however it is now known as online-only.Solved114KViews25likes697Comments
How do I rename the root folder?
I recently joined Dropbox for Business on a trial basis. As part of the process, it forcefully renames your Dropbox folder to "Dropbox (Personal)". I have since decided not to use Dropbox for Business. Although I now only have one dropbox folder, it is still called "Dropbox (Personal)" - it did not automatically change back when the accounts were unlinked. How do I get Dropbox to change the name back?Solved48KViews9likes24CommentsWill there be a 2 TB option for personal accounts?
I am running out of space with my 1TB drive. Is there an option to get 2TB? I know about Dropbox for business, with 5 Tb, but the price is just not compatible with my needs. It is too big a jump from 1Tb price to minimum of 5 users at $ 15 each.Solved27KViews31likes70CommentsGDPR Compliance for Personal / Free Accounts
Hi, I work with various charities in the UK who often use free Dropbox accounts to share files for boards of trustees, teams etc. There is some confusion as to whether the GDPR compliance steps that Dropbox have made apply to these accounts or only to those on Dropbox Business. Could this be clarified please?Solved25KViews0likes71Comments
With a 300k File Limit - Does Dropbox Really Provide Business Solutions?
For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support. Now, I know what you are thinking. The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients. I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets. So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files. Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work). I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution? Minor update : After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today. The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors. After being refused support again, we left dropbox and I've never looked back PLEASE NOTE BELOW: I have NEVER accepted this as the solution, nor do I agree with their posted response. It is factually incorrect, and dishonest, and they marked their own response as the resolution - which it is not. The right answer is to switch a professional platform. We currently have over 10 million files stored on Google Drive, and we have not had an issue in the 6 years since we transitioned. Dropbox crashed and would not run (as shown above and proven in logs) after 300K with their support refusing to assist once you exceed the "soft" limit. It is not a business solution, it is incapable of it.Solved25KViews12likes76Comments
New named Dropbox structure
I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed. While I used to access my folder through: C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at: C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/ Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to). So that I don't really know where my files actually are. Is this change documented anywhere? Thanks After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies. I didn't find anything about this new structure in DropBox's changelog.23KViews2likes156Comments