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dropbox business

26 Topics

No additional space on Business Advanced
Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
ggtello
3 years ago Place Storage Space
124KViews
14likes
615Comments
Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on-an-external-drive-and-onedrive-retains-it/20797/16 https://help.dropbox.com/installs/macos-support-for-expected-changes Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕 >Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please. > Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away. That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage. >This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives. Is there a workaround? > I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS. >This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version? >The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application. >So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism? >That's right, it will try to move the content on your internal drive until it has no space and gives you an error. >Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit? >It is, however it is now known as online-only.
Solved
Jon C.10
3 years ago Place Storage Space
114KViews
25likes
697Comments
Is the space that Dropbox Business Advanced offers unlimited?
hello really the space that DROPBOX BUSINESS ADVANCED dropbox offers is unlimited? I just put the trial version and I see 3 tb or only 3 tb in total?
Solved
samuel8080225
8 years ago Place Storage Space
17KViews
0likes
3Comments
Regular vs. Shared Files storage and how does Dropbox count them?
Hi all, I'm on a business plan, and dropbox is currently telling me I have 134.4 GB of regular files, as well as X storage of shared files. What determines the file type? The company is also looking into reducing the number of subscriptions we have. How would that affect my usage? Additional information: I used to have the dropbox desktop app, but I uninstalled it and it isn't backing up my files any longer. I was wondering if the storage issues might be due to previous backups, but I can't find them to delete them. Thanks,
Rach_Av
4 years ago Place Storage Space
3.9KViews
0likes
5Comments
Hard drive is full, even though the files are online only.
I have made lots of files online only to free up space on my hard drive, but dropbox has stopped syncing claiming that there is not enough disk space. The top level folder says that it has 5TB of content, but in the four folders it contains there is less than 100 gb. I have restarted dropbox, restarted the computer, and waited for ages, but the problem persists... Please help.
Fridtjof1
3 years ago Place Storage Space
3.9KViews
1like
7Comments
Our Dropbox team has gone over-quota and I can't permanently delete my files.
My Client (Call it Client Gamma) has a Dropbox Standard Account of 5 TB. Only we 2 are the members of this account. Client Gamma is the admin. When I log In to Dropbox I get 2 Folders. My Personal Folder (Call it FOLDER ALPHA) and the Folder that my client uploads files to (Call it FOLDER Gamma). Now I have other clients(Call it Client Beta) as well. And Clients Beta have invited me to their Dropbox account. These client's folder (Folder Beta) appear inside my FOLDER ALPHA. So these folders should be independent from my main client's folder (independent from Client Gamma). > PROBLEM 1: Now Client Gamma's Account Storage is Full. I proceed to upload files to my other client's folder (Folder Beta). Their accounts are not full. But I get Dropbox is full error. > Problem 2: Hoping to create space, I decide to go to the deleted files section where my old files are rotting because I can't permanently delete them. The files I had in the FOLDER ALPHA are mine. The admin (Folder Gamma) doesn't even have access to Folder Alpha(My folder). But I can't permanently delete my own files unless I have permission from Client Gamma? I am really confused. Someone explain to me what is happening and how to solve this?
theodexer2050
2 years ago Place Storage Space
2.2KViews
0likes
5Comments
Team members seem to be using 0B, even though they access content larger than that.
Hi i have a subscription for my users on dropbox. They are able to upload and download files how ever their usage still reads 0 bytes. Why would that be so? and at what point do we see a change in usage size?
Radx
2 years ago Place Storage Space
2.2KViews
0likes
14Comments
Storage Space full even after subscription
Hi! I have upgraded the Dropbox to 2TB yet my team members aren't able to upload the files. I have given them the access to my dropbox still they aren't able to upload it. please help!
Solved
virtualgaintechnologies
3 years ago Place Storage Space
2.1KViews
0likes
10Comments
I'd like to sync certain folders in my Dropbox to a different drive
I know this is a frequent request, and I'm sure it will be until it's been provided! My team relies on DB a lot and we store a great deal of large files on it. At the moment I need to sync about 320GB of data, in 2GB chunks, which is a normal amount for my work. I don't have that much free storage on my system drive, and can't free it up atm, so I'm having to sync in chunks of files, then move those to my working drive and de-sync them from my system drive, rinse and repeat. I've tried downloading them in chunks from the web but they fail when my PC locks overnight. One solution is to set up DB in a VM and use that to sync certain folders to an external drive...but is that really the best way, when DB could just add optional paths for certain folders? I'm constantly surprised by how basic and unfeatured the client side is!
benhy
2 years ago Place Storage Space
1.9KViews
0likes
6Comments
I am a part of a group business account but my account is always full
My company has a business DropBox account and for some odd reason, my folder is always over the limit when someone in that group uploads stuff to the account, or when I try to upload stuff it tells me I don't have enough space even though it's a business group account. How can I fix this problem without affecting everyone else in the group? Can I delete files on my end without disrupting other people's access to certain files in the group?
Solved
Jenn28
3 years ago Place Storage Space
1.6KViews
0likes
2Comments