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A bunch of my files went to Zero Bytes on Mac
This issue was posted here like five years ago by a different user and the fix worked for them but I've encountered the issue now and the fix isn't working. Basically, I've got a new Mac, synced all my files from my old Mac but they're mostly showing up as Zero Bytes and they're not openable. I tried going to my preferences->Account->holding down the alt/option key and clicking "Fix Permissions". It prompts me for my computer password, I enter it, it seems to work but doesn't. So I do it again, then I receive the error message in Dropbox: "Dropbox was unable to fix permissions in your Dropbox. Please contact support if the problem persists." I'm on the basic plan, so I don't have access to proper support (bad show, guys) so I'm hoping someone can help.
Space usage not accurate?
Hi, I am a free, non paid user. I recognize that I get up to 2Gb free storage space ... cool. I use it for a second online backup for mission critical home files, almost all only text, no images or videos or any files whatsoever that take up space. In testing, I checked the volume of saved files, and confirmed that I am using about 1.5Gb of space. Been like this for years. Yesterday, I updated these files to reflect a couple recent additions, minor text files, Kb in space used. Dropbox bumped up what it sees as the amount of space used, so it now thinks I am using almost 7Gb of space. I triple checked the two files totaling about 100Kb of space of new files, and even deleted a couple hundred Mb or no longer needed files ... but this number did not change, even after 24 hours. The problem is I lose sync capabilities, and receive endless, annoying popups that I can upgrade to a paid plan, which I dont need. I again ... then downloaded every file into a folder on my desktop, and tested the space used, and found out this was 1.4Gb, reflecting the addition of the two files and the above deletion of a couple hundred Kb old files. I tried permanently deleting all deleted files, and quadruple checked every dropbox folder for any files using up this space, but there literally is none. Every other Dropbox added access folder is empty. Dropbox is outwardly lying and scamming the amount of space I am using, to try to sell me a plan I dont want or need. QUESTION: has anyone else seen this behaviour, or know any tricks to make the interface show the actual amount of space used? Obviously given the scummies-ness of this behaviour, IF I was in the market for additional online storage ... I would never use dropbox ... not now.
Deleting files to free up space should be reflected immediately
Deleting files to free up space should be reflected immediately on your Dropbox account. Why do I have to wait 12 hours to see the changes applied? If I reach the limit of my storage, that's what happens. I can't upload files because the system still thinks I'm full, when I'm not.New Computer - all Word Docs Corrupt
I have set up a new computer. Downloaded the Dropbox desktop app, same as previous computer. I am running Office365. Now all Word documents that are stored in DP are showing corrupted. I can login to DP directly and open the document but when I try to open through my DP shortcut on file explorer. Word docs will not open directly. The solution has been to open the document from DP and then re-save it on the computer in DP. So I still have access to the docs but it's very inconvenient. Is there a solution that would allow my documents to all update at once and be available again from the file explorer shortcut?
