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emails

26 Topics

Communications look like Spam
Hi. What's going on with your e-mailers or whoever there is spamming my mail every week. Headers: "Alert alert", "Open ASAP", "Review ASAP", "Attention!", "This is urgent". Please stop. You sound like some clickbait tabloid magazine trash. I don't mind if my dropbox is full, it's okay, and I will not upgrade my account. Get some journal and public relations education for your workers.
Solved
Rimpulo
4 years ago Place Plans and Subscriptions
9.8KViews
2likes
13Comments
Why does Dropbox keep emailing me about billing after I've downgraded?
Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it.
Solved
DanielAX
2 years ago Place Plans and Subscriptions
9.2KViews
3likes
21Comments
False missleading emails
Just got a email with the Title "⚠️Action requested: ****, your files are about to stop syncing!" Only for it to be a sales email telling me to upgrade my accout The accout has be used to archive some stuff and has not been added to in ages and has over 400MB of the 2GB free. "NOTICE: ****, your files will stop syncing soon." "Your Dropbox storage is reaching maximum capacity. Adding one more file could fill up your account—and keep you from syncing and accessing your files when you need them." Yes and adding 100 small files may not fill up or I may delete stuff to free space and it may never fill up This is nothing but false underhanded scare tactics spam to get people to upgrage. If this is not true please explain why my files will stop syncing Soon If I stay below my limits?
djn
5 years ago Place Plans and Subscriptions
7.6KViews
9likes
11Comments
Add secondary email or change email on my account?
I want to add another email to my account but there is no option to add a secondary email. I read and followed instructions here https://help.dropbox.com/accounts-billing/settings-sign-in/secondary-email but I do not see the setting described. Is it possible only for paid accounts? Apparently I have Dropbox basic, in case that matters. I need to have another email associated with my account so should I change my account to the new email? I tried doing that but when I entered my new email I got a message saying that email already has an account. I don't know of any account I have using that email address. What other options are there?
Solved
koolson
4 years ago Place Plans and Subscriptions
4.1KViews
0likes
6Comments
Can't get any help with my Business account or admin status
My company's business account is almost 5 years old and was created by a member of our team whose email account was deleted shortly after our dropbox was created. We have no admin access and have been able to somehow update our credit card information in the past but now are not able to. It was been impossible to actually talk to anyone at Dropbox. I keep getting the run around and I'm not sure what to do, everyone email and live chat I get automated messages or told someone will call me (who never does). Has anyone else had this problem and how were you able to resolve it? At this point I'm thinking about just migrating everything over to google drive but we have so many files on our DB i'm not even sure if I would be able to. Feeling extremely frustrated with how hard it is to get support 😞 Dropbox has the worse customer service out of all the hundreds of platforms we use.
Solved
megc
3 years ago Place Plans and Subscriptions
3.8KViews
0likes
10Comments
I put a typo in my email when create an account
I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong and without confirmation it got activated ..... the id is "d********3584@outlook.com" and my original id id "d*******3684@outlook.com" just i mistyped 5 in place of 6 please help me
deepak3684
4 years ago Place Plans and Subscriptions
2.3KViews
0likes
9Comments
I can't find which Dropbox account I'm being charged for
I have a reoccurring charge on my card from Dropbox and in all of my known Dropbox accounts I only have the "Basic" subscription. I am thinking this may be several years old from an account associated with an email address I no longer have access to. Since I can't login (and don't even know which email address to use to login), I can't downgrade or cancel the subscription. Can you please advise how to cancel this reoccurring charge? Best, Kate
xdkatethegreat
2 years ago Place Plans and Subscriptions
1.5KViews
0likes
7Comments
CANCEL FREE TRIAL
Hi, Is this email from Dropbox a confirmation on cancellation of my free trial?
Solved
annahybza
3 years ago Place Plans and Subscriptions
701Views
0likes
1Comment
Plans and Subscriptions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here.
Neal
5 months ago Place Plans and Subscriptions
617Views
0likes
0Comments
How to cancel a subscription linked to an email I no longer have access to?
I am trying to cancel a subscription linked to an old work email I no longer have access to (different account than the one I'm using to post this). I have the username and password, but when I log in it requires 2FA through the email which I cannot access. What is the best way to cancel this subscription? Thanks for the help!
NeedHelp21
2 years ago Place Plans and Subscriptions
605Views
0likes
3Comments