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I want to cancel my Dropbox Standard trial and recover my old files
Dropbox Plan Business Standard Payment Method No payment information provided. Already known due to ongoing payments via Visa. How did you upgrade? Mobile app store on Android phone Question or Issue Subject: Cancel Dropbox Standard trial & recover old files Question: Hello, I canceled my Dropbox Standard trial to Basic two weeks before the end of the trial period. Happening: However, I never received an email confirmation. Two days before the end of the trial, I received an email asking me to provide my billing information. However, I canceled the trial. How can I be sure my trial has been canceled without being billed for it after the trial period? Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back? I only use three devices and currently use less than 1 GB of data. I now have a dropbox Basic account. Expect to happen: 1. Email confirmation that my Dropbox Business Standard trial has ended before November 22, 2025. 2. I would prefer to have my photos back, as I have been paying subscription fees for them for years. If you cannot restore these photos, I am hereby filing a complaint and claiming damages. I look forward to a written response and a solution from the Dropbox team as soon as possible.
Account converted from team to individual and missing folders
I previously had a team account. I was recently asked to upgrade the account or disband the team. I chose "Disband the Team" after that I was presented with two options DELETE EVERYTHING or SAVE ALL FILES. I chose SAVE ALL FILES. My team account was converted to an individual account. I no longer have said folders that were part of the team account. What happened?
My account got deleted when I tried to downgrade from a Dropbox Business team
I am a Dropbox Plus subscriber and made my last payment on May 13, 2024. On June 5, 2024, I received a notification to renew a Dropbox Business Plus subscription due to the trial ending. I do not recall signing up for this trial, but upon checking, I found that my account was inadvertently added to a Dropbox Business Plus trial on May 5, 2024. On June 5, 2024, I could no longer access my files and was prompted to upgrade and add billing information for the Business Plus Team account. I was given two options: âDisband Teamâ or âKeep Dropbox for Teams.â The option âKeep Dropbox for Teamsâ costs $1,440 per year, which I do not need. I had just renewed my âDropbox Plusâ plan on May 13, 2024, for $119.88. Therefore, I chose the option to âDisband Team.â I did not delete the account; I simply selected "Disband Team" with the intention to downgrade from the free Business Plus trial to my regular âDropbox Plusâ for personal use. According to Dropbox Help, disbanding a team is permanent and causes regular team members to lose access to team content, however as a team admin, I did not think that I would be losing access or permanently deleting content. https://help.dropbox.com/plans/downgrade-team-plan#:~:text=You%20can%20change%20from%20Dropbox,lose%20access%20to%20team%20content. When I try to log in to my paid Dropbox Plus account, I receive the message: "This account is deleted. Please re-register with a new account or wait 30 days to re-register with your current email." I attempted to create a new account with my admin email, but the message "This email is already taken, try another" appears. I see other users fell into that trap before: https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelled-my-Business-account-and-now-I-cannot-use-my-email-for/td-p/761738 This situation is causing major disruptions, and I urgently need help to restore my account and regain access to my files. I would love some help or feedback. Thanks
