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32 TopicsAccidentally Deleted Account and Data - Need Help Restoring
Hi Dropbox Community, I accidentally deleted my account associated with the email address [removed per Community Guidelines], along with all the data stored in it. These files are very important to me, and I’m seeking assistance on how to restore both the account and the data. Could anyone guide me through the process of recovering my deleted account and its contents? Any help or advice would be greatly appreciated. Thank you in advance for your support! Best regards,3.3KViews0likes5CommentsHow can I restore an account after a ransomware attack?
Hello there, I would like to know how to restore the whole account to a previous version in order to delete all the files infected by a virus. I saw how to recover files but not the whole account. The infected Dropbox is on my husband's PC but it was already synchronized and it will infect mine if I want to access to my Dropbox. Is it possible to restore the whole Dropbox just the way it was a day before? Thank you all in advance for your help!!1.9KViews0likes9CommentsWe should be able to completely remove an external collaborator from an account.
Should be able to completely remove an external collaborator from an account. I deleted the original files I had shared with external collaborators before renewing my Dropbox account and upgrading it to a Business account. I am not able to delete external collaborators. I have no wish to see their names or share information with now or in the future. DEVELOPERS PLEASE CONTACT ME WHEN THIS CORRECTION IS MADE!1.7KViews1like13CommentsINFORMED MY 40000 FILE TO BE DELETED AND i GAVE NO SUCH ORDER
I was informed today that 40000 files were to be deleted at my request and I gave no such request. Second, I login in but the page is totally unresponsive and there is no way that I click on anything that takes me to support. this is serious problem and dropbox in as of today non functional522Views0likes3CommentsI received a file from a suspicious sender - can I delete it permanently from my Dropbox account?
Hi. Received an invite to share a file from a business associate. Turns out this was not sent by them and the shared file is now sitting within my Dropbox account. If I remove myself from this shared file does this permanently remove the file from my account and any threat that may sit with it?Solved400Views0likes3CommentsAll the files on my Dropbox account have 247_Plankton added to the file name, and I can't open them
Just tried to access one of my Excel files stored in Dropbox and it appears every single one of my Dropbox file names have been changed. They all have 247_Plankton added to the file name and the file types have all been changed also so I cannot open any of my files. Any idea what is happening? Did I get hacked????267Views0likes1CommentI don't have the option to delete a phishing file I received.
I was sent an email (it appeared to be from a trusted sender) directing me to dropbox to open a file. I clicked on it which sent the file to dropbox, but I did not open the file within dropbox. Only then did I learn that the email was a phishing scam. But now I can't delete the file from my dropbox. The three dots only give me two options: "open" and "copy link." How can I remove this file from my dropbox?? Thanks for any help, JenniferSolved204Views0likes5CommentsCan I restore my infected files to more than 30 days ago with the extended version history add-on?
I use dropbox plus, I would like to ask on August 23 my dropbox was affected by malware, and I intend to restore my files before August 23 but I can't do it because I can only do a maximum of 30 days, if I subscribe using the add-on extend version history $39.99 I can restore my files to before August 23?193Views0likes1Comment