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Our files were deleted and we can't rewind them after a malicious ransomware attack.
One of our company computer synchronising my Dropbox has been attacked by ransomware, and all folders and files for my company have been maliciously deleted. However, I cannot find any events related to this deletion or login. These are important teamwork documents and most of them are only stored in dropbox for teamwork purpose. I don't have most of the copy somewhere else. I have Dropbox Essential plan so there is supposed to be 180days Dropbox rewind for my account, I tried this feature to rewind back to the day before the ransomware attack, but it still comes up empty. How can the cloud documents be deleted completely from Dropbox? We have more than a thousand documents stored and we need recovering them. The support team seems unable to help with that. The reason we paid for Dropbox is to prevent sudden document loss. Has anyone had a similar situation?
How to log into my account and where are my files?
I want to resolve this? I see two things. 1. How do I login to my account? It asked me to create a new account with my previous email on file so it can say there is already an account associated... 2. I want to locate deleted files or files that were inside my dropbox that were there some years ago. I did not erase them. I see they were not there were I had them. 3. In the future I would not post this to the community, so I have only shown the last four of each...
