We’re Still Here to Help (Even Over the Holidays!) - find out more here.
My files appear to be empty after editing
Hello, I'm on an ASUS Zenbook running Windows 11. I have a shared dropbox folder that constantly has files getting wiped/copied (when they get copied they are empty) showing up on the dropbox. It always shows me editing the file and its usually multiple at the exact same time. All the files have nothing in them and instead are blank. I know you can restore the file but its been happening for months and across multiple different shared folders and its honestly a headache to fix. Help appreciated, thanks in advance.
Turned on a really old computer and all my files went back to older versions
Short Version: Is there a way to just bulk undo the most recent sync of my Dropbox folder? Long Version: I don't use file syncing with Dropbox these days, preferring to manually upload specific files and folders as-needed for collaboration. I don't even have the desktop apps installed anymore. This past week I was cleaning up some clutter and found an old Mac mini, unused for at least five years. I plugged it in and turned it on to make sure it was in a condition suitable for recycling and the very old version of Dropbox that was installed immediately started syncing all of my files from 5+ years ago. So now my Dropbox folder is a mess and my quota is blown. Is there any way to undo this aside from manually sorting through my Dropbox folder? Thanks.
Dropbox syncing files already deleted from laptop and Dropbox
Device / System Acer Laptop / Windows 10 / latest app and browser Question or Issue Hello! I have deleted a folder containing a big amount of references (I am an artist) which has collected around 100.000 files until now. I ported them over to an external harddrive and deleted the local folder. Once the syncing was done I notice, after a restart, that Dropbox tried to sync those files again. I checked in the browser and the folder was still there while on my laptop it was not. So I deleted it there too. Now the dropbox app is trying to sync those files again, stating "96.600 files are being downloaded", which blocks any other form of synchronization for the files that would truly need it.We have a new Dropbox team, but there's an old team folder preventing changes
We have recently upgraded our Drop Box account so that we have 3 users. We need to be able to move the files & folders that are currently stored in some of these 3 individual accounts - to the new team folder. One of the users has an old team folder, that has one folder and file in it, but he is struggling to move this to his personal account, which will then allow him to leave this old team, and join the new team we have just created. Are you able to provide a procedure of how we should get this fixed, any help would be greatly appreciated Thanks
How can I clear up space on my device?
Dropbox Plan School Device Windows Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue My dropbox was connected to my schools files and started syncing out of nowhere, downloaded 400GB onto my laptop. I went to the security settings on dropbox and removed my computer from the account and instructed it to delete the files. The 400GB have dissappeared from the folder but are now somewhere in my temp files. My computer says my folders only have a few GB but my temp files have 400, but I can't find them anywhere. How do I fully clear up this space so I can use my computer?Need to erase my hard drive safely, without affecting my Dropbox files.
Device iMac iMac Operating System/Browser (if using the web) macOS26 Dropbox App Version (if using the app)233.4.4938 233.4.4938 Syncing Status Syncing Question or Issue I need to reinstall my OS on my Mac, and the only way to do it is to erase my disk first. I use Dropbox to hold working files that are accessed by many people. I add files that I am working on via the dropbox app and other collaborators work on the files at different points in the project. My question is this: If my hard drive is erased, are the files I have stored in Dropbox also erased? Or can they be accessed via the web so they can be restored once I have the OS reinstalled? Do I need to create a backup of all of the files I have stored in Dropbox before I erase my hard drive? There are A LOT of files there, so I am hoping that's not the case.