Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
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Note from the Dropbox Team
Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
We're making changes - the Community is now read-only until April 8th
Hey everyone It’s happening! You might have seen our update about the upcoming Community changes, and we’re really excited to get the new experience up and running. As part of that, the Community is now officially in read-only mode. You can still browse discussions, but posting and interactions are temporarily paused while we make the move. If you need support while we’re working on the Community, you can still get help over at Dropbox Support, and you can check out the Dropbox Help Center, and even more over at Dropbox Learn. Over the next week, we’ll be working behind the scenes to make sure all discussions are where they should be, test things thoroughly, and get the new experience ready for you. We will be back to update you when we’re live next week. We know this is a bit of a change, and we really appreciate you sticking with us. We’re so excited for what’s coming next and can’t wait to welcome you into the new Community very soon. Thanks so much for your patience and support - we’re nearly there! Amy, on behalf of the Dropbox Community teamWe're making some changes to the Dropbox Community
Hi everyone, Over the past few years, you’ve shared feedback, ideas, and questions that help shape how this community supports you. We’ve been listening closely - and as a result, we’ll soon be moving the Dropbox Community to a new platform designed to deliver a better, more seamless experience. We’re just a few days away from launching an updated Dropbox Community experience, and we wanted to help you feel ready for what’s coming. To facilitate this move, the Dropbox Community Forum will be available as read-only from Monday 30th March until Wednesday, April 8th. This means that you will not be able to start new discussions, reply to threads, like posts, accept solutions or add or vote for ideas for one week. You will still be able to read discussions and find solutions during this time. Here’s what to know ahead of the move: This update is all about improving usability, performance, and helping you to get the answers you need. The heart of the Dropbox Community isn’t changing - we’re still here to help and you’ll continue to be able to connect, learn, and get help from fellow community members, experts and our product teams. Some sections, buttons and settings might have moved around or work slightly differently, but everything should still be here, so let us know if you can’t find something or it’s not working as you expect! Thanks for your flexibility as we take this next step together. We’re excited to continue building a Community that’s helpful, welcoming, and easy to use. Thank you for being part of what makes the Dropbox Community special, and we want to hear your feedback so please share your thoughts in the comments below. Amy, on behalf of the Dropbox Community TeamAmy6 days agoCommunity Manager383Views8likes1CommentAge Requirements for Using Dropbox
Dropbox has age requirements in place to comply with legal regulations and help create a safe experience for everyone. These requirements may vary by location and in some cases may involve parental approval. Below is an overview of the minimum age to use Dropbox, along with helpful information about account access and the steps available if age requirements apply. Minimum Age to Use Dropbox The minimum age to create and use a Dropbox account depends on where you live: If you’re in the United States: You must be 13 or older. If you’re outside the United States: You must be 16 or older. Once you reach the required age in your location, you can create a new Dropbox account. What happens if I don’t meet the age requirement? If you’re under the minimum age required to use Dropbox, your account may be scheduled for deletion. Dropbox provides advance notice and time to take action: You’ll receive a notification 48 hours before deletion During this grace period you will be prompted to download all your content. You can download your files from dropbox.com or using the Dropbox Desktop app. If you can’t download your data before the deletion date, contact Dropbox support at dropbox.com/get_help. After 48 hours: You’ll be logged out of all Dropbox apps. You won't be able to log back in. Your account will be deleted in accordance with our retention policy. Why your access to the Dropbox mobile app may be disabled Dropbox relies on age and parental-approval information provided by the Apple App Store and Google Play Store. This information helps us follow our Terms of Service and comply with laws designed to protect minors. Your access to the Dropbox mobile app may be disabled for the following reasons: You’re under the minimum age required to use Dropbox: If you’re under 13 years old in the United States, or under the applicable age limit in your region, you’ll lose access to the Dropbox mobile app. You’ll be notified that your account will be deleted and you’ll have a limited amount of time to download your content from dropbox.com or from the Dropbox desktop app before permanent deletion. You’re between 13–17 years old and need parental approval: If you’re between ages 13–17, you may need approval from a parent or guardian to continue using the Dropbox mobile app. If you don’t have parental approval, your access to the Dropbox mobile app will be disabled temporarily. You’ll be notified that parental approval is required, and once it’s granted, your access will be restored. Your parental approval request was denied: If your parent or guardian denies approval, your access to the Dropbox mobile app will be disabled. By understanding Dropbox’s age requirements, you can ensure a smooth and uninterrupted experience. For the most accurate and up-to-date information, visit the our Help Center article on age requirements here.Theresa2 months agoCommunity Manager67Views1like0CommentsUpdates to How Dropbox Works on Older Operating Systems 💻
Hi everyone! We want to share a heads-up about an update rolling out for Dropbox users on older versions of Windows and macOS. The new simplified version of the Dropbox desktop app lets us continue the extended support of older operating systems while ensuring your experience stays efficient, reliable and hassle-free 🤗. Here’s What’s Changing If you’re using Dropbox on: Windows 7, 8 or 8.1 macOS 10.13 (High Sierra), 10.14 (Mojave) or 10.15 (Catalina) You’ll soon see a message letting you know that Dropbox is updating how the desktop app works on these systems. To keep using all desktop app features, you’ll need to upgrade to a more recent operating system (Windows 10 or newer, or macOS Big Sur or newer). But don’t worry - your files will continue to sync without interruption, no matter what 📁. What If I Can’t Update Right Now? If updating your operating system isn’t possible, Dropbox will automatically switch you to a streamlined version of the desktop experience. It still handles the basics - like reliable file syncing - just without some of desktop app features. Of course, you can also continue accessing all your content through dropbox.com or the mobile app. For more details, including OS requirements and upgrade tops check out this article here. Thanks for your understanding as we roll out this update. These changes help us keep Dropbox secure and reliable while ensuring your files stay in sync. Got any additional questions? Drop them below, we’re always happy to help 💙.Theresa3 months agoCommunity Manager253Views0likes3CommentsWe’re Still Here to Help (Even Over the Holidays!)
Thank you for another amazing year with us! We’re so grateful for our community - for your questions, your ideas, and the stories you share about how you use Dropbox 🎉 We hope everything runs smoothly for you this holiday season, but if you do need a hand, remember you can always post a question in the Dropbox Community. Your fellow Dropbox Community members (and our team!) are here to help. Our support team will be checking in throughout the holidays, though we’ll be working reduced hours so everyone can take some time to rest, recharge, and celebrate. If you contact us on Christmas Day 🎄or New Year’s Day 🎆, please note there might be a short delay - but we’ll follow up as soon as we’re back online. And if you’d like to share how Dropbox helped you this year, whether it was for work, study, or just staying organized, we’d love to hear your story! Thank you again for being part of our community in 2025. Wishing you a wonderful holiday season and a happy new year! ❤️Amy3 months agoCommunity Manager1.2KViews4likes1Comment
Reminder: Dropbox Passwords shutting down on October 28
Hi everyone, A quick reminder that Dropbox Passwords is going away on October 28, 2025. After that date, you’ll no longer be able to access passwords, usernames, or other information stored in Dropbox Passwords. Shortly after, all data stored in Dropbox Passwords will be securely deleted from our servers. ❗ If you haven’t yet, please export your saved information and move it to another password manager before October 28. ❗ You can find detailed instructions and resources in our Help Center. Thank you for being a valued Dropbox Passwords user.apfund5 months agoDropbox Product Manager112Views0likes0CommentsEmojis in filenames are finally here! 🥳
Hey everyone! We’ve got some exciting news - Dropbox now supports way more characters in filenames and folders! Emojis are now supported across all surfaces, and it’s available to everyone! That means support for emojis like 🚀, 🎵, 🏴☠️, plus rare scripts like 𩸽, اللهِ, and even mathematical symbols like 𝛑 or 𝔸. This long-requested update fixes the issue of files not syncing properly due to unsupported characters, so everything now works just as expected. Whether you’re jazzing up a folder name with a little ✨ flair ✨or using your native language to stay in flow, we hope this update brings a little extra delight to your day and the way you work. Give it a go and let us know what you think! And of course, thank you to Link1328 for the idea and everyone who contributed to the thread! Let us know what you think, share your feedback or any other requests for characters to support below 👇 Happy organizing!Amy5 months agoCommunity Manager1.8KViews10likes15CommentsImportant Information about Dropbox Paper: Moving to Web Only Access.
We’re making an important change to how you can access Paper. Starting October 9, 2025 the iOS and Android mobile and beta desktop apps will no longer available for download. Why the change? We’re focusing on giving you the very best Paper experience on the web, making it easier, faster and more seamless than ever. Here’s what you can expect: All your Paper documents will continue to be securely stored. You’ll be able to access your documents anywhere and at any time from paper.dropbox.com. You’ll no longer be able to download the Paper desktop app from the app stores. With the easy-to-use Paper on web, you can: Work anywhere with seamless access across devices and browsers. Enjoy the latest features and improvements thanks to automatic updates. Write, edit, and comment just like before. To get started, simply log in at paper.dropbox.com on your favorite browser. We’ve also created this guide to walk you through this change. And of course, if you have questions, you can reply here or reach out to our support team - we’re happy to help. Thank you for your understanding and support as we make this transition and for being part of our Paper community. We’re excited to continue serving you on the web.Theresa6 months agoCommunity Manager396Views0likes2CommentsImportant information about Dropbox Passwords
You may have heard in a recent announcement that Dropbox Passwords will be discontinued on October 28, 2025. We understand that this may be disappointing news, and that many of you may rely on this tool to manage your passwords and information - we want you to know we’re here to support you. Here’s what you need to know: August 28th, 2025: Dropbox Passwords will become view-only in both the mobile app and browser extension. You’ll still be able to view your saved usernames, passwords, and payment information, but you won’t be able to add new ones. Additionally, the autofill functionality will be deactivated. September 11th, 2025: The Dropbox Passwords mobile app will stop working. But don’t worry - you’ll still be able to access your Passwords information through the browser extension. October 28th, 2025: Dropbox Passwords will be fully discontinued. You’ll no longer be able to access or add any saved usernames, passwords, and payment information and these entries will be permanently and securely deleted from our servers. The dark web monitoring feature will be discontinued. Important Note: Access to your Dropbox account will not be affected by this change, and your files remain safe and secure. What should you do now? Firstly, be sure to export your saved information before October 28th, 2025 so you can safely move them to a new password manager. The good news? It is easy. We’ve put together a step by step guide to walk you through it: Browser Extension: Open the Dropbox Passwords browser extension. Go to the bottom-left corner and give your avatar or initials a click. Click Preferences. Click onto the Account tab. Select Export. You will get a quick ‘are you sure?” - then click Export once again to confirm. Mobile App: Open the Dropbox Passwords mobile app. Tap the gear icon to enter your settings. Select Export. You will get a quick ‘are you sure?” - then select Export once again to confirm. When exporting your data, remember: Save it to a secure device. Avoid sharing or storing it in an unprotected location. Your data it will be in a .CSV file which you can easily import into another password manager of your choice. After October 28, 2025, we won’t be able to recover your data, so please be sure to export your passwords before then. We recommend doing it ASAP to avoid any issues. Next Steps We’re here to support you in making this transition as smooth as possible. Once you’ve exported your data, your .CSV file can be imported into a new password manager of your choice (we would recommend 1Password). For more details and assistance, please check out our help center article here. Thanks for being such and important part of the Dropbox Community. If you still have questions, check out this help center article here or just drop us a comment below - we’re always here to help. Please note: Access to your Dropbox account will not be affected by this change, and your files remain safe and secure.Theresa7 months agoCommunity Manager426Views0likes2Comments
Cut the Clutter: Ignore Files Feature is now live
Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years you’ve asked for a simple way to exclude files and folders from sync without using selective sync feature. We’re testing a new way to give you more control over what Dropbox syncs and what it doesn’t. If you’ve ever wanted to keep certain files or folders on your device without syncing them to dropbox.com, this feature is for you. 🤔 What is it? Ignore Files lets you list exclusion rules in a special text file called rules.dropboxignore placed in your Dropbox root folder. Any file or folder that matches a rule will stay on your computer but will not sync to dropbox.com or count against your storage 👀 Who we’re looking for Desktop Dropbox users on Windows, macOS, or Linux People who regularly deal with temporary or bulky content, e.g. Software Engineers Video / audio / 3D creators Anyone who hates seeing clutter in their cloud storage Someone who is comfortable trying a closed beta feature and sharing honest feedback 🗓️ How the closed beta works Here’s what to expect if you join the beta for Ignore Files: Register - Fill out the form here → [Sign-up link] Confirm: Eligible participants will receive an email to confirm their participation, along with the timeline details. Get Set Up - Make sure you have Dropbox app installed on your computer We’ll Enable It - We’ll activate Ignore Files feature for you. Try It Out - Use Dropbox as usual for 1 week, ignoring files and folders as needed. Share Your Thoughts - At the end of the week, we’ll send a quick survey. You can also opt into a 30-minute feedback chat (optional, limited spots available!) ✍️ Want in? Fill out the quick screener here by date → [Sign-up link] Keep an eye on your inbox - we’ll be in touch if you’re selected Thanks so much for helping us improve Dropbox. We’re excited to hear what you think! Got questions? Just drop them in the thread below. 💬vladgasan8 months agoDropbox Product Manager5KViews13likes53Comments
