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How to Search the Dropbox Community to Get the Answers you Need
If you’ve come to the Dropbox Community, chances are you need answers to a question. Well, we have some excellent news, we have answers and helpful folk to chat to! Do I need to ask a question? How to find an answer on the Dropbox Community We’re not saying you’re unoriginal but there may be someone out there who had the same question as you, so we recommend searching using the search bar on the Community first - and we recommend using descriptive language when asking to get the best results. You will start to see suggestions as soon as you start typing and once you hit search you can refine those results even further. Depending on what your query was, you can find an existing thread with answers and even an accepted solution, like this thread on Camera Uploads. Tags Outside of the search bar you can also use tags to search for answers to your Dropbox problems. If you find a thread that doesn’t answer all your questions - you can find related content by clicking on the the tags at the bottom. How to ask a question on the Dropbox Community If you’ve already searched and there isn’t an answer for your question, it’s time to create your own question! Go to the section you believe your question/query belongs in, click start a discussion and hit publish. Then, other Dropbox Community members, Dropboxers and Super Users can see your question and try to answer it for you! Sometimes that can mean answering some questions of your own - to help us get to the root of the issue. Sometimes it might even need to go to email if there are private details to discuss, like account details. Then, once your question is ready to post, you can add tags to your post as well, so that other people can find it too. Then, once it’s out in the world, you will get a notification if someone responds and then you can carry on the conversation! Don’t have a question? You can still take part! Don’t forget, you can get involved in the conversation without a question - you can answer other people’s questions or share your own tips and tricks and advice. We really enjoy hearing real stories from our Community members - so start sharing today!Amy15 hours agoCommunity Manager5.3KViews1like0CommentsCommunity Member of the Month - November 2025
As we wrap up 2025 (how are we here already?), it’s time for one last celebration of the year in the Dropbox Community. Say hello to our November Community Member of the Month… Carbon14 🎉👏 This month, Carbon14 came back to share their fix for a tricky macOS issue where the preview was freezing when opening a Dropbox file. This reply is a perfect example of what makes this community so special! 💙 They provided a spot-on explanation of the cause and broke it down in a clear, friendly, and easy-to-follow way. This kind of calm, straightforward guidance helps others feel confident tackling issues themselves and it’s exactly what makes Carbon14 truly deserving of this award. 🌟 Thank you, Carbon14 , for sharing your knowledge so generously. We’ve got a little surprise for you… just reply to this thread and we’ll make sure your well-earned token of appreciation is on its way! 🎁✨ Since this is our FINAL Community Member of the Month for 2025, we want to take a moment to thank all the incredible members who’ve been recognised this year. 🙌💫 Let’s give a massive round of applause to our 2025 Community Members of the Month! You’ve all been awarded a shiny Community Member of the Month badge - wear it proudly so everyone can see just how outstanding you are! 🏅👏 wetenhr itahoki thetwinpeaksmenu DoctorBashir Shelladmin DaveLyons calmfrog ccjc4sub and now, Carbon14 Thank you for all your time, kindness, expertise and for lifting others up throughout the year. You’ve helped make the Dropbox Community a genuinely supportive and inspiring place to be! 💙🙌🌟Theresa10 days agoCommunity Manager44Views3likes1CommentDon't show technical IDs in the community's UI
On Category: English | The Dropbox Community, I click the big blue "Help" button. I get to the "Help" page. At the top there is a search box that has shadow text, "Search in 101001000". I don't know what 101001000 means. Please replace with something everybody understands.Oliver Gramberg30 days agoExplorer | Level 374Views0likes2CommentsHow To Check If Your Space Is Being Used By A Shared Folder and How To Leave A Shared Folder
Shared folders are one of the easiest ways to collaborate with others while using Dropbox. Having a shared space makes everything simpler when you’re working on a project, sharing family photos or keeping your teams files all organised. But you might be wondering: Does this shared folder take up space in my Dropbox account? And what if I no longer need access - how do I leave it? Does a Shared Dropbox Folder Count Toward My Storage? It depends on how the folder was share with you and what level of access you have. Here’s how to check: Sign in to dropbox.com and click All files. Look for folders with a two-person icon 👥 - these are shared folders. Hover over the folder name and click the “…” (More) menu. Choose Share → then Settings. You’ll see one of these options: Can edit → the folders contents do take up space in your Dropbox account Can view → the folders contents don’t count toward your space Tip: You can also check shared folders directly from the Dropbox desktop app - the 2 person icon works the same way there too. How to Leave a Shared Dropbox Folder I No Longer Need If you see “Can edit” and you no longer need access, it’s really easy to remove yourself from the folder. Here’s how: Go to dropbox.com and sign in. Click Shared in the left sidebar. Find the folder you want to leave. Click the “…” (More) button next to it. Select Leave folder → and confirm. Once you leave: The shared folder and its files are removed from your Dropbox. They’ll no longer count toward your storage. Other members will still have access as usual. If you originally created the shared folder, you’ll need to transfer ownership before leaving. To do that: Open the folder’s Share settings. Click the dropdown beside another member’s name. Select Make owner → then leave the folder. That way, everyone who needs it still has access and the ownership transfers smoothly. And that’s it! Keeping your Dropbox account organised is a simple way to make more room for what matters most - your ideas, projects and memories. If you ever change your mind and want back into a folder in the future, just ask the owner to share it with you again. Got questions about shared folders? Drop them in the comments below or visit our shared folders FAQs. How do you organise and manage your shared folders? Join the conversation and let us know!Theresa30 days agoCommunity Manager1.3KViews5likes0CommentsAttempting to apply
Amy Good afternoon. I am attempting to apply for the Learning Designer and Facilitator Position (US ZONE 2) and when I click "submit" I am receiving the error message below. I have cleared my cache and attempted to submit my application using both Chrome and Edge browsers. Can you please direct me to whom I can reach out to for assistance? Thank you!mnance1232 months agoExplorer | Level 4125Views0likes6CommentsCommunity Member of the Month - October 2025
The leaves are turning, the air is crisp, and it’s time to celebrate another shining star in the Dropbox Community! 🍂⭐ Say hello to our October Community Member of the Month… ccjc4sub This month, ccjc4sub stood out for their incredibly detailed and thoughtful response in the discussion about Dropbox icon overlays in File Explorer. Their explanation was so clear and easy to follow that it’s sure to help countless users in the future who come across the same issue. What really makes ccjc4sub a true community champion is their dedication - they didn’t just find a solution; they came back to share that their issue was resolved, ensuring others could benefit from the full story. That’s the kind of generosity and follow-through that keeps our Community thriving! Thank you, ccjc4sub for your time, clarity, and commitment to helping others. You make the Dropbox Community a better, more supportive space for everyone. We’ve got a little surprise for you! Just reply to this message and we’ll make sure your well-earned token of appreciation is on its way 🎁. Think someone else deserves the spotlight next month? Drop their name in the comments below 💬 Want to be our next Community Member of the Month? Get involved, share what you know, start a convo, and spread the love with likes and comments ❤️ You never know... you could be next! 😎42Views2likes0CommentsCommunity Member of the Month - September 2025
Can you believe we’re already in October? Before we dive into cozy Autumn days, it’s time to celebrate another star in the Dropbox Community. ⭐ Say hello to our September Community Member of the Month… calmfrog 👋 This month, calmfrog impressed us with a response that was not only helpful but also a model of clarity and care. Check out this post here about duplicate sync icons. They broke down the issue step by step, making it easy for anyone - whether new to Dropbox or a seasoned user - to follow along if they had the same issue as them ✅ . That kind of thoughtfulness makes the Community a more welcoming, supportive, and valuable space for everyone 🤗 . It’s contributions like calmfrog's that remind us how powerful this Community is when members share knowledge with care. Thank you, calmfrog ! We’ve got a little surprise for you! Just reply to this message and we’ll make sure your well-earned token of appreciation is on its way 🎁🚀. Think someone else deserves the spotlight next month? Drop their name in the comments below 💬 Want to be our next Community Member of the Month? Get involved, share what you know, start a convo, and spread the love with likes and comments ❤️ You never know... you could be next! 😎Theresa3 months agoCommunity Manager70Views0likes1CommentGet 'Back to School Ready' with Dropbox
Whether you’re heading into school or college and you’re returning for another term of cramming and coursework, Dropbox has your back every step of the way. Here’s how you can stay organised and stress-free this school year 📚: 🗂️ Organise Your Course Materials Like a Pro Set up folders for each subject or module and create subfolders inside for lectures, readings, assignments and projects. Keeping things tidy makes it much easier to find what you need - especially when deadlines start piling up. 🤝 Make Teamwork Easy with Dropbox Paper Group projects just got less painful. Use Dropbox Paper to co-create notes, brainstorm ideas and track tasks - all in real time. You can leave comments, assign work and even add videos or images. Everyone stays in sync, without the hassle ✅. Here are some handy commands to know to make your Paper life easier: ⌨️ Command ⚡Action /date - /today 📅 Today’s date /yesterday ⏮️ Yesterday’s date /tomorrow ⏭️ Tomorrow’s date /time ⏰ Current time /datetime 📅🕒 Current date + time /gcal 📅 Google Calendar /gdocs 📄 Google Docs /gdrive ☁️ Google Drive /gif 🎞️ Giphy /dropbox 💙 Dropbox /image 🖼️ Insert Image /disapproval 😒 Displays “ಠ_ಠ “ /code 👩💻 Code block /note 📝 Note box /table 📊 Table /todo, /task, /checkbox ✅ To-do list /youtube, /yt ▶️ YouTube /spotify 🎶 Spotify 🚆 Study on the Go with Offline Access No wifi? No worries! Download your essential files to your laptop or phone before class or library sessions. You’ll have access to your notes and essays whenever you need them, wherever you are - even on the train 🚉, in one of those dusty old lecture halls that have never even seen a wifi signal or that dodgy corner of the library where the internet mysteriously disappears. 🔒 Automatically Back Up Your Work Don’t let tech glitches ruin your hard work. Link Dropbox to your device and let it back-up your essays, research and presentations automatically. You’ll sleep sooo much better knowing your files are safe and sound 😴. If you have two different Dropbox accounts you can link two accounts at the one time and switch back and forth. 🔗 Link Your Dropbox Accounts You can easily manage both a college or school Dropbox account and a personal Dropbox account on the same device. By linking both accounts, you can stay logged in to each simultaneously and switch between them seamlessly without needing to sign out. This makes it so simple to keep your academic files and personal documents organised separately while having quick access to everything you need in one place. Whether you’re working on coursework or managing personal projects, toggling between your accounts is really smooth and hassle-free. 📤 Share and Submit Assignments with Ease Need to send a massive file to your tutor or classmates? Skip the email attachment drama. Use a shared link to send your files in a flash. You can control who sees what, and make sure your coursework stays secure 🔐⚡. ✨ With a bit of preparation and the right tools, you can start your year feeling super confident, calm and completely in control. Get organised now so you can focus on what really matters – doing your best 💯 and getting the results to match 🏆.Theresa3 months agoCommunity Manager117Views2likes0CommentsHey Creatives! How Do You Make the Most of Dropbox?
Hey Dropbox Community, I wanted to share a delightful story that really highlights the creative ways people use Dropbox in their everyday lives, and it’s all about a business called Pound Cake Makeup💄. Imagine turning your passion into a thriving business, all while juggling the chaos of life. That’s exactly what the founder of Pound Cake Makeup, Camille Bell, did. Using Dropbox, she keeps her business organized - from managing product photos to sharing marketing materials and collaborating with her team, all seamlessly and from anywhere 🌍. It’s a perfect example of how Dropbox is a tool that empowers creativity and entrepreneurship 💡, no matter the size of your venture. Read more about Camille’s Dropbox Story here. What really struck me about this story is how technology can be a game-changer for small businesses and creatives. It’s not just about storage - it’s about connection, flexibility, and making sure your ideas and hard work can flow smoothly, even when life gets hectic. I’d love to hear from you all: 💬 How has Dropbox helped you bring your creative projects or side hustles to life? 💡 What unexpected ways have you found to use Dropbox that made your work or personal life easier? ✨ If you could add one feature to Dropbox to better support your creative or business needs, what would it be? Let’s get the conversation going and inspire each other with the many ways Dropbox can support our passions and projects 🎨🚀. Looking forward to hearing your stories and ideas.239Views2likes0Comments
