Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Widgets
Note from the Dropbox Team
Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Community Member of the Month - February 2026
Let’s celebrate our February 2026 Community Member of the Month! Say hello to GibSam 🎉 GibSam earned this month’s spotlight after jumping into a thread where another member was having trouble locating folders revealed through Dropbox search on windows. GibSam mentioned they were experiencing the same issue, they just didn’t stop there. They took the extra step to dig deeper and find out what was going on, and come back to share the fix with the community, and of course, their answer was marked with the accepted solution on the thread. 👨💻 We always love to see moments like this in the Community - someone encountering a problem, investigating it, and then returning to share the solution so others benefit too. Thank you, GibSam , for embodying the helpful, collaborative spirit that makes the Dropbox Community such a great place 💙 We have a small thank you gift for you, so just reply to this message and we’ll make sure your token of appreciation is on its way 🚀 Who do you think should be the next Community Member of the Month? Drop their name below 💬 Keep posting, helping, and sharing the love - you never know, you could be up next! 😄Theresa22 days agoCommunity Manager31Views0likes0CommentsCommunity Member of the Month - January 2026
New year, new spotlight! 🎉 Let’s kick off with the first Community Member of the Month off 2026… Say hello to our January 2026 Community Member of the Month ... Yoyo4 🌟 Yoyo4 stood out by doing something we love to see in the Community - coming back to a thread to let everyone know their issue was resolved and sharing exactly how they fixed it. Their reply included clear, step-by-step guidance, making it easy for others to follow along if they run into the same problem in the future. Check it out here. On top of that, their positivity and helpful attitude really shone through. This is a perfect example of what Community Member of the Month is all about. Thank you, Yoyo4 for starting 2026 on such a positive and sweet note and helping make the Dropbox Community a friendlier, more useful place 💙 And hey, we’ve got a little surprise for you 🎁 Just reply to this message and we’ll make sure your token of appreciation is on its way 🚀 Think someone should be next? Drop their name below 💬 Keep posting, commenting, and sharing the love - you never know, you could be up next! 😄Theresa1 month agoCommunity Manager232Views2likes9CommentsA Year of Conversations: 2025 Community Wrap-Up
Hey everyone! What a year! I’ve loved chatting with you all throughout 2025 - hearing your favourite Dropbox features, clever hacks and the all the ways you use Dropbox to keep life running smoothly. This community is really pure magic. Every week, you jumped in to help each other, share tips and celebrate wins. We had loads of Community Members of the Month, plenty of Mighty Answer badges and so many “aha!” moments. And the stories! From photographers sharing galleries, to coders syncing across Windows and Linux, to the person who who said syncing across threes computers and two homes was “beautiful” - you all really kept the forums lively, helpful and fun! One iPhone user was especially happy with the 2025 Live Photos update, which finally let them migrate their whole collection smoothly. It was made even sweeter knowing the feature came directly from an idea shared right here in the community. And, I adored hearing how Dropbox helps in everyday life, like the member who said: We’ve had our fair share of community adventures this year, but we made it through together and every time I got to say “I am glad to see your issue was resolved”, it honestly made my day. Last year we gave the Community a fresh new look and glow-up, and we really appreciate everyone’s patience with the changes throughout 2025. It’s amazing to see how far we’ve come, and we’re even more excited for what’s ahead. There are some fab new updates and improvements coming in 2026… so stay tuned! A huge, heartfelt thank you to everyone who got involved in conversations this year. Those who asked questions, those who answered them, and those who felt comfortable sharing ideas, frustrations, clever workarounds, and even honest feelings about Dropbox. And of course, a special shout-out to our amazing Super Users …you’re absolute stars and this community wouldn’t be the same without you. So that’s it from us for 2025! Have a safe and happy time over the holiday period, and I’ll see you all in 2026Theresa2 months agoCommunity Manager858Views3likes0CommentsHow to Search the Dropbox Community to Get the Answers you Need
If you’ve come to the Dropbox Community, chances are you need answers to a question. Well, we have some excellent news, we have answers and helpful folk to chat to! Do I need to ask a question? How to find an answer on the Dropbox Community We’re not saying you’re unoriginal but there may be someone out there who had the same question as you, so we recommend searching using the search bar on the Community first - and we recommend using descriptive language when asking to get the best results. You will start to see suggestions as soon as you start typing and once you hit search you can refine those results even further. Depending on what your query was, you can find an existing thread with answers and even an accepted solution, like this thread on Camera Uploads. Tags Outside of the search bar you can also use tags to search for answers to your Dropbox problems. If you find a thread that doesn’t answer all your questions - you can find related content by clicking on the the tags at the bottom. How to ask a question on the Dropbox Community If you’ve already searched and there isn’t an answer for your question, it’s time to create your own question! Go to the section you believe your question/query belongs in, click start a discussion and hit publish. Then, other Dropbox Community members, Dropboxers and Super Users can see your question and try to answer it for you! Sometimes that can mean answering some questions of your own - to help us get to the root of the issue. Sometimes it might even need to go to email if there are private details to discuss, like account details. Then, once your question is ready to post, you can add tags to your post as well, so that other people can find it too. Then, once it’s out in the world, you will get a notification if someone responds and then you can carry on the conversation! Don’t have a question? You can still take part! Don’t forget, you can get involved in the conversation without a question - you can answer other people’s questions or share your own tips and tricks and advice. We really enjoy hearing real stories from our Community members - so start sharing today!Amy3 months agoCommunity Manager5.4KViews1like0CommentsCommunity Member of the Month - November 2025
As we wrap up 2025 (how are we here already?), it’s time for one last celebration of the year in the Dropbox Community. Say hello to our November Community Member of the Month… Carbon14 🎉👏 This month, Carbon14 came back to share their fix for a tricky macOS issue where the preview was freezing when opening a Dropbox file. This reply is a perfect example of what makes this community so special! 💙 They provided a spot-on explanation of the cause and broke it down in a clear, friendly, and easy-to-follow way. This kind of calm, straightforward guidance helps others feel confident tackling issues themselves and it’s exactly what makes Carbon14 truly deserving of this award. 🌟 Thank you, Carbon14 , for sharing your knowledge so generously. We’ve got a little surprise for you… just reply to this thread and we’ll make sure your well-earned token of appreciation is on its way! 🎁✨ Since this is our FINAL Community Member of the Month for 2025, we want to take a moment to thank all the incredible members who’ve been recognised this year. 🙌💫 Let’s give a massive round of applause to our 2025 Community Members of the Month! You’ve all been awarded a shiny Community Member of the Month badge - wear it proudly so everyone can see just how outstanding you are! 🏅👏 wetenhr itahoki thetwinpeaksmenu DoctorBashir Shelladmin DaveLyons calmfrog ccjc4sub and now, Carbon14 Thank you for all your time, kindness, expertise and for lifting others up throughout the year. You’ve helped make the Dropbox Community a genuinely supportive and inspiring place to be! 💙🙌🌟Theresa3 months agoCommunity Manager191Views3likes1Comment
Don't show technical IDs in the community's UI
On Category: English | The Dropbox Community, I click the big blue "Help" button. I get to the "Help" page. At the top there is a search box that has shadow text, "Search in 101001000". I don't know what 101001000 means. Please replace with something everybody understands.Oliver Gramberg4 months agoExplorer | Level 3171Views0likes2CommentsHow To Check If Your Space Is Being Used By A Shared Folder and How To Leave A Shared Folder
Shared folders are one of the easiest ways to collaborate with others while using Dropbox. Having a shared space makes everything simpler when you’re working on a project, sharing family photos or keeping your teams files all organised. But you might be wondering: Does this shared folder take up space in my Dropbox account? And what if I no longer need access - how do I leave it? Does a Shared Dropbox Folder Count Toward My Storage? It depends on how the folder was share with you and what level of access you have. Here’s how to check: Sign in to dropbox.com and click All files. Look for folders with a two-person icon 👥 - these are shared folders. Hover over the folder name and click the “…” (More) menu. Choose Share → then Settings. You’ll see one of these options: Can edit → the folders contents do take up space in your Dropbox account Can view → the folders contents don’t count toward your space Tip: You can also check shared folders directly from the Dropbox desktop app - the 2 person icon works the same way there too. How to Leave a Shared Dropbox Folder I No Longer Need If you see “Can edit” and you no longer need access, it’s really easy to remove yourself from the folder. Here’s how: Go to dropbox.com and sign in. Click Shared in the left sidebar. Find the folder you want to leave. Click the “…” (More) button next to it. Select Leave folder → and confirm. Once you leave: The shared folder and its files are removed from your Dropbox. They’ll no longer count toward your storage. Other members will still have access as usual. If you originally created the shared folder, you’ll need to transfer ownership before leaving. To do that: Open the folder’s Share settings. Click the dropdown beside another member’s name. Select Make owner → then leave the folder. That way, everyone who needs it still has access and the ownership transfers smoothly. And that’s it! Keeping your Dropbox account organised is a simple way to make more room for what matters most - your ideas, projects and memories. If you ever change your mind and want back into a folder in the future, just ask the owner to share it with you again. Got questions about shared folders? Drop them in the comments below or visit our shared folders FAQs. How do you organise and manage your shared folders? Join the conversation and let us know!Theresa4 months agoCommunity Manager1.4KViews5likes0Comments
Attempting to apply
Amy Good afternoon. I am attempting to apply for the Learning Designer and Facilitator Position (US ZONE 2) and when I click "submit" I am receiving the error message below. I have cleared my cache and attempted to submit my application using both Chrome and Edge browsers. Can you please direct me to whom I can reach out to for assistance? Thank you!mnance1234 months agoExplorer | Level 4227Views0likes6Comments
