Forum Discussion

CICPA-CGA's avatar
CICPA-CGA
New member | Level 2
1 year ago

Re: Am I going to get charged for a plan after a trial?

I cancel the free trial on Mar 9th and received the email, see below picture. but today I received another email, said will charge me after April 6th, (see another picture below)

 

I am confused. and I can't find a real person help me, only the machine.

 

 

 

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey CICPA-CGA, thanks for reaching out to us.

     

    Did these two emails go to the same email address?

     

    What do you see under the plan tab in your Dropbox account settings here? Does it show you're still on a trial?

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