Forum Discussion

Robert Hadfield's avatar
Robert Hadfield
Explorer | Level 3
3 years ago

Am I going to get charged for a plan after a trial?

10/9/23 - I received an email on 10/6/23 saying my free trial ends 10/14/23 and I will be billed for my Dropbox Plus subscription. When I clicked on the "manage your subscription" link in the email i...
cancellations
downgrade
Payments
Plans
CICPA-CGA's avatar
CICPA-CGA
New member | Level 2
2 years ago

I cancel the free trial on Mar 9th and received the email, see below picture. but today I received another email, said will charge me after April 6th, (see another picture below)

 

I am confused. and I can't find a real person help me, only the machine.

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CICPA-CGA, thanks for reaching out to us.

     

    Did these two emails go to the same email address?

     

    What do you see under the plan tab in your Dropbox account settings here? Does it show you're still on a trial?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!