We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

keeble_bogdan's avatar
keeble_bogdan
Explorer | Level 4
7 years ago

Android Dropbox Chooser returns "Permanent failure" all of the sudden

We've used Dropbox SDK for 2 years now and everything worked smoothly. We also use Dropbox Choose to open images into our application. Today suddently we receive a 'Permanent failure' message for every image selected from a Dropbox folder to be opened. Are they any updates that impact the current implementation?

Thank you.

3 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey there keeble_bogdan - sorry to hear about this.

    Could you please share a screenshot of the error and more information about the setup and configuration you're using as well as steps to do this? 

  • keeble_bogdan's avatar
    keeble_bogdan
    Explorer | Level 4
    7 years ago

    Hello Walter,

    Thank you for your prompt reply. Here's a video reproducing the issue: 

    DbxChooser mChooser = new DbxChooser(getString(R.string.DROPBOX_APP_KEY));
    mChooser.forResultType(DbxChooser.ResultType.FILE_CONTENT).launch(mActivity, mActivity.DBX_CHOOSER_REQUEST);

     We use Dropbox Chooser to open an image from user's Dropbox account in our application for further processing. We reproduced this on a Google Pixel 2 (Android 9.0) and on a Samsung S6 (Android 7.0), Dropbox version 116.2.4 and 120.2.2.

    Please let me know if you need anything else on my behalf.

    Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the additional information keeble_bogdan - much appreciated.

    I have reached out via email to the address you use for your forum's profile so we can take a further look into this with all of our tools available.

    Take a look at your email's inbox for my message and we'll take it from there. 

    Thanks again and talk to you soon via email. 

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.6,033 PostsLatest Activity: 3 hours ago
409 Following

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!