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Forum Discussion
Boxcryptor Classic on mobile can no longer connect to Dropbox folder
Hello.
I would like to report a problem of using Dropbox from the Boxcryptor Classic app.
From early February 2018, from mobile devices, the Boxcryptor Classic app is no longer able to connect to the encrypted folder on Dropbox.
Reading the forums, it seems that the problem is due to a new version of Dropbox API, which is no longer compatible with Boxcryptor Classic mobile.
I wonder why Dropbox has modified this API making it incompatible with the ecosystem...
This is a big shame, because the pair Boxcryptor + Dropbox is very used. Many users (myself included) will be forced to abandon Dropbox and switch to the copy Boxcryptor + GoogleDrive or similar ....
4 Replies
- Greg-DB
Dropbox Community Moderator
Based on the description you provided, it sounds like the third party app you're using is no longer working because it is still using the older version of the Dropbox API (called "API v1"), which was recently retired. The developer of the third party app will need to update it for it to continue working.
Please reach out to the support organization for that app for an updated version. If the developers of this app are having any trouble with the Dropbox API itself, they can reach out to Dropbox developer support directly with the relevant technical details for help.
Unfortunately, if the developers of the app cannot or will not provide an update, I'm afraid we won't be able to make the app work again. - Marco, Boxcryptor did update the app, your just using the old version.
Notice the "classic" in the boxcryptor name? The boxcryptor developer has abandoned that version. Just use latest non-classic version of boxcryptor. The classic version has even been removed from app stores. Dropbox announced the v1 removal two years ago then extended the deadline multiple times. Dropbox made a pretty good effort here, but that can't keep old versions running forever... The trouble with the newer version is that they limit your free access to 3 devices which is not enough.
So now that Dropbox has done the same I have stopped using dropbox with Boxcryptor Classic and have switched to MS OneDrive which works fine so long as you switch off the Files on Demand feature.
Dropbox has been very good and it is a pity that they have put profits before people, but such is the world we live in.
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