You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
xsadrayx
4 years agoExplorer | Level 3
Connection timeouts
Hi,
Since 2021-03-10 11:57 we have been getting timeouts with 499 status code when trying to connect to the Dropbox
cURL error 7: Failed to connect to api.dropboxapi.com port 443:...
Can my IP be blocked by DropBox or what is the issue?
- Greg-DBDropbox Staff
The Dropbox API does not block IP addresses or timeout requests intentionally. If/when the Dropbox API rejects a request, Dropbox will return an explicit error response.
I'm also not clear on what you mean when you say the request timed out, but you received a 499 status code. The status code would be in the response, but the error you included seems to show the connection failed so there wouldn't be an actual response from the server to contain a status code, and the output you shared doesn't show "499".
It looks like you may have truncated the error output though. Is there more to the error that you can share?
In any case, is there anything on your network connection, such as proxy, firewall, etc., that may be interfering with your connection to api.dropboxapi.com?
- xsadrayxExplorer | Level 3
Thank you for reply
Sorry for disinformation, I got 499 code in my hosting logs, probably this is not related to the problemHosting support sent me ping info and claims IPs are probably blocked
What should I do?
- Greg-DBDropbox Staff
The Dropbox API does not block IP addresses, so this is likely a networking issue. Were you able to check if there's any proxy, firewall, etc. that may be interfering?
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.
5,889 PostsLatest Activity: 4 hours agoIf you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!