Dropbox App created with one account, but seems to be identifying as a different account

Question

I've created an app with a dedicated account that our administrator set up for me.&nbsp; The app works great.&nbsp; I've set up Salesforce to connect to the app using an Auth. Provider and Named Credentials.&nbsp; None of this has my name on it.&nbsp;&nbsp;
The admin created a Team Folder that I want to be able to create sub folders under and then file requests for those sub folders.&nbsp; Whenever I create the sub folders, they were getting created under my account, not the system account and not the Team Folder.&nbsp;&nbsp;
At first I was just using the /create/folder_v2 endpoint, but after going through a bunch of articles on it, I realized I probably needed to use the /sharing/share_folder endpoint.&nbsp; It still wasn't working quite right.&nbsp;&nbsp;
Finally, I found this resource: https://developers.dropbox.com/dbx-team-files-guide Which suggested that I set the Dropbox-API-Path-Root in the header of the callout.&nbsp; So I got the root id from the api explorer from my service account and tried to use it, but I'm getting errors.&nbsp; And the errors HAVE MY NAME in it.&nbsp; Somehow it still is trying to create the folders under my named account instead of the account that was created by the app.
Error creating folder: {"error":{".tag":"invalid_root","invalid_root":{".tag":"team","home_namespace_id":"xxxxxxxx","home_path":"/Barry ...","root_namespace_id":"xxxxxxxx"}},"error_summary":"invalid_root/"}Skipped file request due to folder creation error.

DB-Des · Answer

Hi barryplum​&nbsp;
An 'invalid_root' error message indicates that the call failed because the namespace ID specified as "root" for the call in the "Dropbox-API-Path-Root" header is invalid for the specified account.&nbsp;In order to operate on a particular account while specifying the "Dropbox-API-Path-Root" header, you need to supply a valid value for that particular account. To get the correct root information for any particular account, you can first call&nbsp;the /2/users/get_current_account endpoint, without the "Dropbox-API-Path-Root" header.&nbsp;&nbsp;Note that the root namespace for an account can change, e.g., due to team changes, so apps should be written to catch and handle such errors. You can find more information in&nbsp;the Path Root Header Modes documentation.&nbsp;

barryplum · Answer

Thanks for the quick reply, DB-Des​ !&nbsp; I did that get current account call in the api explorer as the same account as the app and got the root_namespace_id and provided that in the header.&nbsp; I don't know if the id is something that needs to be obfuscated on here, so I just replaced it with xxx out of caution.'Dropbox-API-Path-Root','{".tag": "root", "root": "xxxxxx"}'Does the callout need to do the endpoint callout before it tries to call the folder?&nbsp; I know the value could change, but we're not making any changes to the team, so it should stay the same.

DB-Des · Answer

barryplum​&nbsp;
Could you share relevant code snippet(s), but don't include any access or refresh token(s), in order to attempt to reproduce the issue?

barryplum · Answer

Here is the response to get_current_account for the user that the app is built under:
{ "account_id": "dbid:AAA...", "name": { "given_name": "iSpot", "surname": "TV", "familiar_name": "iSpot", "display_name": "iSpot TV", "abbreviated_name": "IT" }, "email": "XXX", "email_verified": true, "disabled": false, "country": "US", "locale": "en", "referral_link": "https://www.dropbox.com/referrals/AACYm_TyrF5o2xgAwv-HbCNzPr3B0h3ua-g?src=app9-806211", "team": { "id": "dbtid:AAA...", "name": "IspotTV", "sharing_policies": { "shared_folder_member_policy": { ".tag": "anyone" }, "shared_folder_join_policy": { ".tag": "from_anyone" }, "shared_link_create_policy": { ".tag": "default_public" }, "group_creation_policy": { ".tag": "admins_and_members" }, "shared_folder_link_restriction_policy": { ".tag": "anyone" }, "enforce_link_password_policy": { ".tag": "optional" }, "default_link_expiration_days_policy": { ".tag": "none" }, "shared_link_default_permissions_policy": { ".tag": "default" } }, "office_addin_policy": { ".tag": "enabled" }, "top_level_content_policy": { ".tag": "admin_only" } }, "team_member_id": "dbmid:AAA...", "is_paired": false, "account_type": { ".tag": "business" }, "root_info": { ".tag": "user", "root_namespace_id": "1276...", "home_namespace_id": "1276...", "home_path": "/iSpot TV" } }
Here is the class that I'm using to connect to the app:&nbsp;
public with sharing class DropboxIntegration { &nbsp; &nbsp;// Constants for Dropbox API endpoints &nbsp; &nbsp;private static final String API_CREATE_FOLDER = 'callout:Dropbox_prod/sharing/share_folder'; &nbsp; &nbsp;private static final String API_CREATE_SHARED_LINK = 'callout:Dropbox_prod/sharing/create_shared_link_with_settings'; &nbsp; &nbsp;private static final String API_CREATE_FILE_REQUEST = 'callout:Dropbox_prod/file_requests/create'; &nbsp; &nbsp;// Inner class for invocable method inputs &nbsp; &nbsp;public class DropboxActionInput { &nbsp; &nbsp; &nbsp; &nbsp;@InvocableVariable(label='Base Folder Path' description='The base path for the new Dropbox folder (e.g., /Apps/Salesforce).') &nbsp; &nbsp; &nbsp; &nbsp;public String baseFolderPath; &nbsp; &nbsp; &nbsp; &nbsp;@InvocableVariable(label='Folder Name' description='The name of the new folder to be created in Dropbox.') &nbsp; &nbsp; &nbsp; &nbsp;public String folderName; &nbsp; &nbsp; &nbsp; &nbsp;@InvocableVariable(label='Create Folder' description='Set to true to create a new Dropbox folder.') &nbsp; &nbsp; &nbsp; &nbsp;public Boolean createFolder; &nbsp; &nbsp; &nbsp; &nbsp;@InvocableVariable(label='Create File Request' description='Set to true to create a Dropbox file request link.') &nbsp; &nbsp; &nbsp; &nbsp;public Boolean createFileRequest; &nbsp; &nbsp;} &nbsp; &nbsp;// Inner class for invocable method outputs &nbsp; &nbsp;public class DropboxActionResult { &nbsp; &nbsp; &nbsp; &nbsp;@InvocableVariable(label='Operation Result' description='The combined result message of the Dropbox operations.') &nbsp; &nbsp; &nbsp; &nbsp;public String resultMessage; &nbsp; &nbsp;} &nbsp; &nbsp;@InvocableMethod(label='Automate Dropbox Folder &amp; File Request' description='Creates a Dropbox folder and/or a file request link.') &nbsp; &nbsp;public static List&lt;DropboxActionResult&gt; automateDropbox(List&lt;DropboxActionInput&gt; inputs) { &nbsp; &nbsp; &nbsp; &nbsp;List&lt;DropboxActionResult&gt; results = new List&lt;DropboxActionResult&gt;(); &nbsp; &nbsp; &nbsp; &nbsp;for (DropboxActionInput input : inputs) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String folderName = input.folderName; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String baseFolder = String.isNotBlank(input.baseFolderPath) ? input.baseFolderPath : 'Pre Test Creatives'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Boolean doCreateFolder = input.createFolder != null &amp;&amp; input.createFolder; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Boolean doCreateFileRequest = input.createFileRequest != null &amp;&amp; input.createFileRequest; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;// Clean the folder name to remove characters that might be invalid in a path &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String sanitizedFolderName = folderName.replaceAll('[^a-zA-Z0-9_ -]', ''); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String folderPath = '/' + baseFolder + '/' + sanitizedFolderName; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String folderCreationResult = ''; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;boolean folderOperationSuccess = false; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;// --- Create Folder --- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (doCreateFolder) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String requestBody = '{"path": "' + folderPath + '"}'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;HttpResponse res = makeDropboxApiCall(API_CREATE_FOLDER, 'POST', requestBody); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (res.getStatusCode() == 200) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;folderCreationResult = 'Success: Folder "' + folderPath + '" created.'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;folderOperationSuccess = true; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} else { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;folderCreationResult = 'Error creating folder: ' + res.getBody(); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;// --- Create Shared Link --- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String sharedLinkResult = ''; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (folderOperationSuccess) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String requestBody = '{"path": "' + folderPath + '"}'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;HttpResponse res = makeDropboxApiCall(API_CREATE_SHARED_LINK, 'POST', requestBody); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (res.getStatusCode() == 200) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Map&lt;String, Object&gt; responseMap = (Map&lt;String, Object&gt;) JSON.deserializeUntyped(res.getBody()); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String shareUrl = (String) responseMap.get('url'); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;sharedLinkResult = 'Success: Link to share: &lt;sofs&gt;' + shareUrl + '&lt;eofs&gt;'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} else { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;sharedLinkResult = 'Error creating share: ' + res.getBody(); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;// --- Create File Request --- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String fileRequestResult = ''; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (doCreateFileRequest &amp;&amp; (folderOperationSuccess || !doCreateFolder)) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String title = 'Files for ' + folderName; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String requestBody = '{"destination": "' + folderPath + '","title": "' + title + '"}'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;HttpResponse res = makeDropboxApiCall(API_CREATE_FILE_REQUEST, 'POST', requestBody); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (res.getStatusCode() == 200) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Map&lt;String, Object&gt; responseMap = (Map&lt;String, Object&gt;) JSON.deserializeUntyped(res.getBody()); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;String url = (String) responseMap.get('url'); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;fileRequestResult = 'Success: File request link created: &lt;sofr&gt;' + url + '&lt;eofr&gt;'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} else { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;fileRequestResult = 'Error creating file request: ' + res.getBody(); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} else if (doCreateFileRequest &amp;&amp; !folderOperationSuccess) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;fileRequestResult = 'Skipped file request due to folder creation error.'; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;// --- Consolidate Results --- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;List&lt;String&gt; finalMessages = new List&lt;String&gt;(); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (String.isNotBlank(folderCreationResult)) finalMessages.add(folderCreationResult); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (String.isNotBlank(sharedLinkResult)) finalMessages.add(sharedLinkResult); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;if (String.isNotBlank(fileRequestResult)) finalMessages.add(fileRequestResult); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;DropboxActionResult actionResult = new DropboxActionResult(); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;actionResult.resultMessage = String.join(finalMessages, '
'); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;results.add(actionResult); &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp; &nbsp; &nbsp;return results; &nbsp; &nbsp;} &nbsp; &nbsp;/** &nbsp; &nbsp; * @description Helper method to make a callout to the Dropbox API. &nbsp; &nbsp; * @param endpoint The API endpoint to call. &nbsp; &nbsp; * @param method The HTTP method (e.g., 'POST'). &nbsp; &nbsp; * @param body The request body. &nbsp; &nbsp; * @return The HttpResponse from the callout. &nbsp; &nbsp; */ &nbsp; &nbsp;private static HttpResponse makeDropboxApiCall(String endpoint, String method, String body) { &nbsp; &nbsp; &nbsp; &nbsp;HttpRequest req = new HttpRequest(); &nbsp; &nbsp; &nbsp; &nbsp;req.setEndpoint(endpoint); &nbsp; &nbsp; &nbsp; &nbsp;req.setMethod(method); &nbsp; &nbsp; &nbsp; &nbsp;req.setHeader('Content-Type', 'application/json'); &nbsp; &nbsp; &nbsp; &nbsp;req.setHeader('Dropbox-API-Path-Root','{".tag": "namespace_id", "namespace_id": "12762239491"}'); &nbsp; &nbsp; &nbsp; &nbsp;req.setBody(body); &nbsp; &nbsp; &nbsp; &nbsp;Http http = new Http(); &nbsp; &nbsp; &nbsp; &nbsp;try { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;return http.send(req); &nbsp; &nbsp; &nbsp; &nbsp;} catch (Exception e) { &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;HttpResponse errorResponse = new HttpResponse(); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;errorResponse.setStatusCode(500); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;errorResponse.setBody('Exception during callout: ' + e.getMessage()); &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;return errorResponse; &nbsp; &nbsp; &nbsp; &nbsp;} &nbsp; &nbsp;} }
I tried updating the header to use the namespace_id and I get the no_permission error.
Here is the full response I was getting back when I was trying to use root in the header:&nbsp;
Error creating folder: {"error":{".tag":"invalid_root","invalid_root":{".tag":"team","home_namespace_id":"1229...","home_path":"/Barry ...","root_namespace_id":"1229..."}},"error_summary":"invalid_root/"}Skipped file request due to folder creation error.
Which seems to indicate that it thinks I'm authenticated as Barry ..., not iSpot TV.&nbsp; But I don't have any credentials that are connected to my user account.&nbsp;&nbsp;

barryplum · Answer

DB-Des​&nbsp;Also, if I comment out the root path, it works perfectly, except the folder is under my account and not the team folder that we want it in.&nbsp; And, for what it's worth, my user account is a member of the group that has edit access to the team folder.&nbsp;&nbsp;Barry

Forum Discussion

Dropbox App created with one account, but seems to be identifying as a different account

9 Replies

About Dropbox API Support & Feedback

Related Content

DropboxUpdateClient on Mac now has different "identifier'

DropboxMacUpdate identifier update warning on MacOS

Manage two different Dropbox accounts on one computer.

Double accounts under two different email addresses

Different drop box accounts

Recent Discussions

Shared Link - Download in .NET

Dropbox API server root certificate changes for .Net

GetCurrentAccountAsync API Failing for some Team Members while using Impersonation

Find DBID on Local PC

How to replace a non-existent permanent token? Any auto-refresh alternative for automation?