Forum Discussion

TimL's avatar
TimL
Explorer | Level 4
8 years ago

Saver timeout on some files, no intermediate progress

I just implemented dropbox Saver on our site, and I'm having some trouble.

 

I tested with two files:

 

The first file is about 12MB and downloads from the provided URL to the dropbox account successfully in about 5 seconds.

The second file is about 20MB and times out after 5 minutes.

 

I manually tested both URLs (in incognito mode on Chrome) and both resolve properly.  The bigger file takes about 30-40 seconds to download from the URL to my laptop.

 

Strangely, when downloading the file that successfully downloads, I get a progress indicator every few seconds from the progress event.  The progress starts at 0, every few seconds I get another progress of 0, and then at the end I get a progress of 1.  It's never anything in between 0 and 1.  Is there a way to get decimals showing progress between 0 and 1, such as 0.25 when the progress is at 25%?

 

When I download the files from the server directly to my browser, I get a download progress bar in my browser, so I'm pretty sure the server is reporting the size of the file in some manner.

 

Here is my code for reporting progress:

 

    progress: function(progress) { 

        console.log("Dropbox Progress", progress * 100);

    }

 

Thanks for the help!

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    Can you share the full error you're getting for the time out failure?

    For the progress issue, the expected behavior is float values between 0 and 1, so we'll look into it.
    • TimL's avatar
      TimL
      Explorer | Level 4

      I tried it again tonight - with no code changes, with the same user account, the same dropbox account, the same files - and the timeout didn't happen.  Strange.  It concerns me that the behaviour is not consistent - and I'm not confident that this is resolved.  We'll wait and see.

       

      Let me know what you find out about the progress detail.  Thanks!

       

       

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        Thanks! I'll follow up here once I have an update for you.