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Forum Discussion
TimL
8 years agoExplorer | Level 4
Saver timeout on some files, no intermediate progress
I just implemented dropbox Saver on our site, and I'm having some trouble.
I tested with two files:
The first file is about 12MB and downloads from the provided URL to the dropbox account successfully in about 5 seconds.
The second file is about 20MB and times out after 5 minutes.
I manually tested both URLs (in incognito mode on Chrome) and both resolve properly. The bigger file takes about 30-40 seconds to download from the URL to my laptop.
Strangely, when downloading the file that successfully downloads, I get a progress indicator every few seconds from the progress event. The progress starts at 0, every few seconds I get another progress of 0, and then at the end I get a progress of 1. It's never anything in between 0 and 1. Is there a way to get decimals showing progress between 0 and 1, such as 0.25 when the progress is at 25%?
When I download the files from the server directly to my browser, I get a download progress bar in my browser, so I'm pretty sure the server is reporting the size of the file in some manner.
Here is my code for reporting progress:
progress: function(progress) {
console.log("Dropbox Progress", progress * 100);
}
Thanks for the help!
- Greg-DB
Dropbox Staff
Can you share the full error you're getting for the time out failure?
For the progress issue, the expected behavior is float values between 0 and 1, so we'll look into it.- TimLExplorer | Level 4
I tried it again tonight - with no code changes, with the same user account, the same dropbox account, the same files - and the timeout didn't happen. Strange. It concerns me that the behaviour is not consistent - and I'm not confident that this is resolved. We'll wait and see.
Let me know what you find out about the progress detail. Thanks!
- Greg-DB
Dropbox Staff
Thanks! I'll follow up here once I have an update for you.
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