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Katie123's avatar
Katie123
New member | Level 2
6 months ago

“Failed to download folder” error when trying to download content from a shared link.

Hi Dropbox Support, I’m reaching out for assistance regarding an issue I’ve encountered while trying to download folders that were shared with me. Despite having a Dropbox Professional account, I...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey there, Katie123, welcome to our Community!

Does this only happen when you try to download your shared folders, or with non-shared content too?

Have you tried using an entirely different browser, or even an incognito tab just in case this is a temporary browser issue? 

One more thing: are you accessing these shared folders through a shared link, or are they added to your Dropbox account?

Let me know more, and we'll investigate further! 

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