Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
wowitt
3 years agoExplorer | Level 3
".7z files can't be previewed" message
I have always been able to preview and extract .7z files on Dropbox. They are small 15 kb or less size files. Today when I attempt to access a .7z file, I am receiving the message ".7z files can't be...
Megan
Dropbox Community Moderator
3 years agoHi wowitt, I hope you're doing well!
Generally, password protected files cannot be previewed in Dropbox, so you might need to either download them, or remove the password protection in order to preview them.
You can see more info about this here.
I hope this clarifies!
wowitt
3 years agoExplorer | Level 3
The problem is that the Dropbox App will not even decrypt a non-password protected 7z file. So password is not the issue.
In the past when I accessed these 7z pw-protected files with the Dropbox App, it provided a menu of a couple of Extract options which I could select. I would select one and it would provide a screen to enter the password which would decrypt the 7z file into a txt file. Now regardless whether it is or is not password protected the message I now get is ".7z files can't be previewed" when using the Dropbox App on Android devices.
So something has changed with Dropbox recently.
- Mark3 years ago
Super User II
Dropbox states that its not supported on mobile apps to open Zip files: https://help.dropbox.com/view-edit/viewable-file-types
So, unless you had an app that was a third party one doing the actual opening it isn't Dropbox.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!