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Forum Discussion
".pdf files are supported but something went wrong." error on the website
I don't believe this problem has been solved - at least for me. I get the error message (".pdf files are supported but something went wrong.") ONLY for one file (140 MB PDF), other small PDF files w...
Jay - Thanks for the reply. Something surprising just occurred and I would welcome YOUR confirmation of any action DropBox took. My files "Our Baseball Journey.pdf" and Our Baseball Journey 2.pdf" are now miraculously displayed by the DropBox viewer. Did your team take any action to eliminate a problem in the DropBox Viewer? If so, what?
To answer your questions.. nothing out of the ordinary in PDF renditioning - and it worked for the last year up until recently. Simply exporting to PDF from Apple authoring tools and scaling what is a 2 GB Keynote file to a manageable size for Cloud storage (either 140 MB or 33 MB at various resolution settings) . So - no, don't think anything special took place. And certainly nothing different than what worked over the past year.
I do not know how to create a scaled PDF from a keynote file with the limited software I have on my Mac - and I'm not eager to load 3rd party software on this machine.
I will point out that Google Drive has no issue with the Keynote renditioned and scaled PDF. Here it is (viewable by all): (your posting software doesn't seem to accommodate a link even though you provide tools to do so)
I will now try to upload a new version of the Keynote renditioned PDF to Our Baseball Journey 2 to see if the problem has miraculously been corrected (on your side). I will report back what I find.
And why does DropBox hide replies to some of these support issues? It does raise a question in my mind about how many problems are actually solved. Maybe I'm wrong - but it seems odd.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorAs far as I know, there haven't been any changes on our end to the Dropbox site or the previewer. I'm glad to hear that it's working for you now.
Regarding the hiding of replies, are you referring to the nested threads of the forum, as in the posts within posts, or something else?
Well that's troubling - I'm not feeling very comfortable if we can't explain why the upload and view is now working.
And yes - it seems there are a large number of issues reported regarding the title of this thread - and the nested threads are not visible to me - just raising some skepticism.
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