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MarcyHotz's avatar
MarcyHotz
Helpful | Level 5
2 years ago
Solved

I can't preview Excel files (".xlsx files are supported but something went wrong.")

Why can I no longer open Excel files stored in Dropbox? This is the message I get: .xlsx files are

  • I found a drop-down that says, "Open in....Excel for web or Excel.  This works for me. This was user ignorance.  I am good now.  Seriously appreciate your prompt responses.  I'm feeling much better about Dropbox now.

6 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    MarcyHotz wrote:

    This is the message I get: .xlsx files are


    are.....? what exactly?

  • MarcyHotz's avatar
    MarcyHotz
    Helpful | Level 5
    2 years ago

    Sorry, not sure why this did not complete.  ".xlsx files are supported but something went wrong."

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have a try and clearing your cache and cookies and try again 🙂

  • MarcyHotz's avatar
    MarcyHotz
    Helpful | Level 5
    2 years ago

    I cleared cache and cookies and still get the same message.

     

    .xlsx files are supported but something went wrong.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If you download it and open does it work?

  • MarcyHotz's avatar
    MarcyHotz
    Helpful | Level 5
    2 years ago

    I found a drop-down that says, "Open in....Excel for web or Excel.  This works for me. This was user ignorance.  I am good now.  Seriously appreciate your prompt responses.  I'm feeling much better about Dropbox now.

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