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Panilli's avatar
Panilli
Explorer | Level 4
6 months ago

A folder is visible online, but not inside my Dropbox folder locally on the device

I am seeking help. A folder that was visible in my windows explorer seems to have disappeared. I can still see the folder in the browser version, but not in my explorer (which I could 2 days ago.). I...
desktop
Folders
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi Panilli​ - sorry to hear about this.

Have you ensured that the Dropbox desktop app is completely 'up to date' and not still syncing in your system tray?

Apart from that, I'd also make sure that the folder's name doesn't contain any incompatible characters. 

Let me know what you find! 

Panilli's avatar
Panilli
Explorer | Level 4
6 months ago

Hi Walter, this might be a major break through-incompatibility of characters. I check with the person who created the team-folder. If it was so simple, the solution is easy and quick. Thanks Walter!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    No worries Panilli - just let me know if anything else comes up!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi Panilli​  and welcome to the Dropbox Community. Thanks for posting. I can imagine how puzzling it must have been to see the folder online but not locally on your device. I am glad to see you got access to it thanks to Walter​ and Rich​ 's amazing assistance. 

    I’m Theresa 👩‍💻, one of the Community Managers here in the forum. I enjoy jumping into conversations like this or starting up new ones around the board. Now that it looks like things are back on track, I’d love to hear... do you have a favourite Dropbox feature that helps keep your folders in sync across devices?

    Looking forward to hearing more from you,

    T😸 (Dropbox Community Manager)

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