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AndrewW1's avatar
AndrewW1
Explorer | Level 3
3 years ago
Solved

Admin backup

Hi We have a business account with several Tb of data, and as an Admin on our account I have been asked to provide a download/backup of all folders and files to an external drive (this is something...
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  • Walter's avatar
    Walter
    3 years ago

    Hey AndrewW1,thanks for clarifying that for us.

     

    In order to download all the content of your team, you'll need to make sure you have access to the folders via the content tab. Once this is done, you can download all of your files through your homepage. 

     

    After you've downloaded (and backed up) your content, you can remove your access from the folders you don't need to be a member of. 

     

    I hope this helps!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome aboard the Community, AndrewW1!

 

If you’re a team admin on this Business team, you should be able to see all team content via your Admin Console > Content tab, and download/back up your folders from there.

 

If you need something else though, don’t hesitate to ping me.

AndrewW1's avatar
AndrewW1
Explorer | Level 3
3 years ago

Hi Nancy,

 

Thank you for your reply.

Where abouts on the Contents page do I go to be able to back up the file contents?  I tried a basic copy/paste, but when I select a folder that I am not a member of and copy/paste it to another drive it just copies the link, not the content.

I have attached a screen shot of what I see on that page.

 

All help greatly appreciated.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AndrewW1, what options do you get when you click on the ellipsis on the right for one of the folders?

     

    Are you not able to select all folders by clicking the checkbox next to 'Name'?

    • AndrewW1's avatar
      AndrewW1
      Explorer | Level 3
      3 years ago

      Hi Jay,

       

      When I click on the 3 dots it takes me to the manage screen and just gives me the option of adding new members to view the folder.  When I select a folder the 3 dots disappear and there is nothing else/extra to select anywhere!  This happens the same whether I am a member of the shared folder or not.

       

      It is confusing as I would have expected something to be available.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Could you attach a screenshot showing the exact options you get, as there should be an option to download the folder?

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