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ruth_willmott's avatar
ruth_willmott
New member | Level 2
2 years ago

All my files shows as 0 bytes both on desktop and website

Hi, I have been using DropBox for years. I recently had my laptop stolen and when I went to login to my DropBox it has told me that my DropBox has been full since April (without my knowing). Aside th...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, ruth_willmott.

 

It's strange that they show as 0 bytes on the website as well, but let's see what we can find.

 

If you look through the version history of the files, are you able to find and restore previous versions of your files with their actual size that can be previewed?

 

Let me know what you find.

  • ruth_willmott's avatar
    ruth_willmott
    New member | Level 2
    2 years ago

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi ruth_willmott, as that file, and presumably others, show up as zero bytes on the Dropbox site, this means that somehow empty files were synced to the site via your desktop machine.

       

      Due to this, there wouldn't be any data to recover from those files via Dropbox, since they were originally uploaded like that. 

       

      Is it possible that you had another cloud provider scanning the Dropbox folder, and marking those files as online-only?

      • ruth_willmott's avatar
        ruth_willmott
        New member | Level 2
        2 years ago

        Hi Jay, when you say other cloud provider - what do you mean? Like OneDrive or GoogleDocs?

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