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ruth_willmott's avatar
ruth_willmott
New member | Level 2
2 years ago

All my files shows as 0 bytes both on desktop and website

Hi, I have been using DropBox for years. I recently had my laptop stolen and when I went to login to my DropBox it has told me that my DropBox has been full since April (without my knowing). Aside th...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ruth_willmott, as that file, and presumably others, show up as zero bytes on the Dropbox site, this means that somehow empty files were synced to the site via your desktop machine.

 

Due to this, there wouldn't be any data to recover from those files via Dropbox, since they were originally uploaded like that. 

 

Is it possible that you had another cloud provider scanning the Dropbox folder, and marking those files as online-only?

ruth_willmott's avatar
ruth_willmott
New member | Level 2
2 years ago

Hi Jay, when you say other cloud provider - what do you mean? Like OneDrive or GoogleDocs?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Exactly, it could be any other service that allows you to upload or sync files to their own service. There are numerous services, such as iCloud, Backblaze, and even other services like Github or TortoiseSVN which do versioning of files, so I won't be able to list them out in their entirety.

     

    It could even be security software which could quarantine files (marking them as zero) for some reason until you need access to them.

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