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Android app, opening videos doesn't work correctly
I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the b...
- Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Russ5, I’m sorry to hear the same issue still persists.
Did you attach a link to the video in question perhaps or post your email address on the forum, which is why they were removed?
In any case, can you please send me the ticket number from your previous convo with our team, so that I can have a look?
Hi Nancy Are links not allowed? The video was a link. The picture was an email but with my address blurred out. The ticket was 17006643.
If I reply to the ticket, it says "You’ve reached an unmonitored inbox, further action will be needed to submit your support request."
https://www.dropbox.com/support/ticket/17006643 Here is the ticket, marked closed. There is a link to "contact support" there but I don't know what it will do.
It looks like my emails weren't getting onto the ticket. I was replying to the email that said "please type your reply above this line"/"you can add a response by replying to this email". I don't know what I did wrong. Maybe the fact that my reply had an attachment (the video) broke the system?
- Jay
Thanks for the info, I've located your new ticket and replied to it. Could you reply to my email as soon as possible?
- Hello Russ, I am experiencing the exact same issue as yourself. Did they resolve the issue or not? It's quite frustrating considering you can't watch anything through Dropbox itself without the thumbnail of another video obscuring the video.
- Same exact issues. I click a video and a thumbnail from another video in the same folder just hides the actual video so I can't see any of the video at all. I'm also running it on the newest android.
- Walter
Hey Andrusz & Planetmetal, sorry to hear you're having issues with this.
Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well?
Have you cleared the app's cache since you first noticed this?
- Hi, I have the same issue, on my OnePlus 8T, with Android 13 up to date.
I have no issue with other apps on my phone. This is really annoying. - It's the latest version of Android. This problem has been an issue for at least 2 years at which point I have had 2 phones - Pixel 5 and Pixel 7.
I have uninstalled and reinstalled the apps on numerous occasions, sometimes for extended periods of time because it's practically useless and unusable with this current issue.
Just assume it's the latest version of whatever Android is out and it is affecting all versions of your software currently.
I actually planned to cancel your service entirely because to be quite honest this has been an issue for so long and it hasn't been addressed or resolved I thought it was embarrassingly pathetic and didn't want to continue to use your app.
But unfortunately for me I forgot to cancel before my subscription renewal so now I am stuck with another year of usage lol.
So please, don't apologize. Just fix your app lol. You have a year to figure out what the hell is wrong before I leave entirely and never use your services again.
Your video player doesn't work without a thumbnail from a different video blocking it. No idea why this is, but clearly it is not just me experiencing this issue and I am sure there are plenty of others who are they just - for whatever reason - aren't reaching out to get it resolved.
Eitherway it's the latest Android version. Whatever that happens to be now on the Pixel 7. - This! I complained about this, too! Please stop asking for a picture-- there's one on this thread, if you scroll back. The app is unusable on the phone, and the phone is how I take videos and upload them. I've posted my OS, I've posted my Dropbox version, I've emailed, I've cleared the cache, I've uninstalled and reinstalled. I'm not only tempted to cancel my subscription, I'm thinking of asking for a refund for the months I've paid already. WHAT IS THE SOLUTION HERE?
- I Totally agree with you! This is a shame, for a paid service, to have a support as lame as this.
We all have the same problem.
If you can't find a solution, tell us, and we'll take the appropriate decision...
Dropbox is a product I use for many many years, it will not be an easy decision but I'll cancel my subscription. Ask for a refund is not a bad idea by the way... Hi I am on Pixel 7 Pro and Android 13 and I am too affected by this issue. Can someone from the dropbox team please respond to this issue? Who is the PoC from the dev team looking for it? Are you able to reproduce the bug? This bug is almost 1 year old now.
- Yeah it's frustrating because it's clear their support don't understand anything and can't even explain to their engineers or whatever.
Did Dropbox ever answer you? I have same problem on Samsung Galaxy 21plus phone. This is a recent problem that won't fix with updates.
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