Forum Discussion

adj7388's avatar
adj7388
Explorer | Level 3
3 years ago

Backups do not display on website.

I cannot display my backups on the website. The URL that is not working: https://www.dropbox.com/backup/all?_tk=web_left_nav_bar See screenshot below. That is what I see at the above URL.   Here'...
Dropbox Backup
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey adj7388, I'd be happy to help! 

 

Out of curiosity: do you try to follow the link directly, or do you click the waffle icon -top left- in order to access your Backups?  

 

Let me know more!

adj7388's avatar
adj7388
Explorer | Level 3
3 years ago

Using the waffle icon in the upper left.

 

By the way, I forgot to mention: I recently upgraded from Windows 10 to Windows 11. Not sure why that would matter, but thought I would mention it.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi adj7388, and I am assuming you also get the same results when you try to access the link directly?

    • adj7388's avatar
      adj7388
      Explorer | Level 3
      3 years ago

      Yes, same result accessing the URL directly or via the waffle menu. In all browsers.

       

      And here's what I see in the javascript console in Chrome:

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi adj7388, can you also try an incognito tab on your browser? 

         

        If this doesn't work, can I send you an email, in order for us to have a closer look into this? 

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