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Best way to stop my Dropbox desktop app from removing local files?
Device multiple Mac and PC devices Operating System/Browser (if using the web) multiples Dropbox App Version/Browser Version 232.4.5988 on Mac and PC
What is the best way to turn off removing ...
Since you’re using macOS Tahoe, then the system extension isn’t applicable to you indeed, as mentioned in the Help Center article Megan linked above.
If your sync preferences are set to make files available offline by default, as demonstrated here, then you should be all set.
In addition, I have plenty of space only hard drive for all the files I have selected, and many of the files are just shortcut links and are very small. I have also turned off Dropbox system extension recently to try to get my files downloaded. It seems that the only way I can get files downloaded is to right click a file or folder and choose to make it available offline. This is not working for subfolders reliably though. I have literally tens of thousands of files that Dropbox has removed from my hard drive.
- Nancy
Dropbox Community Moderator
Hey TomMunch. Hope it’s alright to jump in here.
You can try making all of your Dropbox files available offline at once by right-clicking on your local Dropbox folder directly and selecting the relevant option. Did you mean that you’ve already done so, and your files keep going back to online-only?
As for changing the default sync setting for your files, can you send me a screenshot of what you see exactly when trying to access it?
Finally, I'd like you to clarify the exact OS version of your computer(s). I’m asking because the Dropbox system extension may not be available for certain OS versions (for more info, you can also check this Help Center article).
- Hannah
Thanks for the update and the screenshots, TomMunch.
If you manually switch a file or folder from online-only to available offline, how long does it take for the app to automatically switch them to online-only again?
Also, when did you start noticing this behavior? Was it after some kind of update on the app? Or has it always been like this?
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