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Best way to stop my Dropbox desktop app from removing local files?
Device multiple Mac and PC devices Operating System/Browser (if using the web) multiples Dropbox App Version/Browser Version 232.4.5988 on Mac and PC
What is the best way to turn off removing ...
Since youâre using macOS Tahoe, then the system extension isnât applicable to you indeed, as mentioned in the Help Center article Megan linked above.
If your sync preferences are set to make files available offline by default, as demonstrated here, then you should be all set.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey TomMunchâ. Hope itâs alright to jump in here.
You can try making all of your Dropbox files available offline at once by right-clicking on your local Dropbox folder directly and selecting the relevant option. Did you mean that youâve already done so, and your files keep going back to online-only?
As for changing the default sync setting for your files, can you send me a screenshot of what you see exactly when trying to access it?
Finally, I'd like you to clarify the exact OS version of your computer(s). Iâm asking because the Dropbox system extension may not be available for certain OS versions (for more info, you can also check this Help Center article).
- Hannah
Thanks for the update and the screenshots, TomMunch.
If you manually switch a file or folder from online-only to available offline, how long does it take for the app to automatically switch them to online-only again?
Also, when did you start noticing this behavior? Was it after some kind of update on the app? Or has it always been like this?
Iâve not seen this happen where it switched back to online only. I first saw this several months ago when I tried to open a file when I wasnât on the internet, and the file wouldnât open. I think it was before the icon showing that a file is online or on the device was introduced. It feels like maybe last spring.
- Hannah
Thanks for the clarification here, Tom.
So, just to confirm, if you manually switch your files to "available offline", do they remain in that state?
And how about the new files added to your Dropbox folder from other devices?
I see in your screenshot that the default sync preference is set to "available offline", so do the new files sync as available offline as normal?
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