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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Sitaifun, welcome to our Community! 

 

Have you tried a different browser to try and preview the file there? If I were you, I'd also try either a different WiFi connection, or cellular data just to exclude that these might be interfering, and mess on how the file previews.

 

It's a good thing that the PDF looks as it should when you download it, because that means it hasn't been corrupt in any way.

 

Let me know more, and we'll take it from there.  

sdonell's avatar
sdonell
Helpful | Level 6
3 years ago

I tried a different browser and also the Chat person told me to try Incognito mode. Neither changed the fact that all my documents are "fuzzy" or blurry. 

  • eddrop1's avatar
    eddrop1
    Helpful | Level 6
    3 years ago

    Based on another comment here I tried zooming in on a few blurry pdfs. Once they get to 212% they became clear. Zooming back out results in blur again. 

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hi Everybody,

       

      Our Engineers were notified of this issue and have implemented a solution. Low Resolution PDFs should no longer appear blurry. Additionally, blurred PDFs should no longer display while loading. We will continue to monitor this situation and implement changes as needed.

       

      Please let us know if you continue to experience this issue and we can pass it along!

       

      Regards,

       

      Ben

      • eddrop1's avatar
        eddrop1
        Helpful | Level 6
        3 years ago

        Fixed for me. Thanks!

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