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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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sdonell's avatar
sdonell
Helpful | Level 6
3 years ago

I tried a different browser and also the Chat person told me to try Incognito mode. Neither changed the fact that all my documents are "fuzzy" or blurry. 

eddrop1's avatar
eddrop1
Helpful | Level 6
3 years ago

Based on another comment here I tried zooming in on a few blurry pdfs. Once they get to 212% they became clear. Zooming back out results in blur again. 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Everybody,

     

    Our Engineers were notified of this issue and have implemented a solution. Low Resolution PDFs should no longer appear blurry. Additionally, blurred PDFs should no longer display while loading. We will continue to monitor this situation and implement changes as needed.

     

    Please let us know if you continue to experience this issue and we can pass it along!

     

    Regards,

     

    Ben

    • eddrop1's avatar
      eddrop1
      Helpful | Level 6
      3 years ago

      Fixed for me. Thanks!

    • brooksrocco's avatar
      brooksrocco
      Helpful | Level 5
      3 years ago

      Your team did a great job, seems to be working well on my end! Thanks!

      • FWAtherton's avatar
        FWAtherton
        Helpful | Level 6
        3 years ago

        Technical fix from DropBox Engineering MOST appreciated: things are back to normal/appear correct, not blurred, to the casual viewer on preview.

         

        Thanks to the Engineering team and to all my fellow-sufferers of the bug who kept after customer service/tech support!

    • MR16's avatar
      MR16
      Explorer | Level 4
      3 years ago

      Whatever fix happened, it did not work for me.  I am still experiencing blurred previews when viewing .pdf documents (existing as well as recently uploaded to Dropbox) via web browser on my mobile device.  Any suggestions?

      • sdonell's avatar
        sdonell
        Helpful | Level 6
        3 years ago

        Submit a request via the chat function of Dropbox. Also, if you want to email me, I can share my contact at Dropbox - [removed per the Dropbox Community Guidelines].

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