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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi Everybody,

 

Our Engineers were notified of this issue and have implemented a solution. Low Resolution PDFs should no longer appear blurry. Additionally, blurred PDFs should no longer display while loading. We will continue to monitor this situation and implement changes as needed.

 

Please let us know if you continue to experience this issue and we can pass it along!

 

Regards,

 

Ben

MR16's avatar
MR16
Explorer | Level 4
3 years ago

Whatever fix happened, it did not work for me.  I am still experiencing blurred previews when viewing .pdf documents (existing as well as recently uploaded to Dropbox) via web browser on my mobile device.  Any suggestions?

  • sdonell's avatar
    sdonell
    Helpful | Level 6
    3 years ago

    Submit a request via the chat function of Dropbox. Also, if you want to email me, I can share my contact at Dropbox - [removed per the Dropbox Community Guidelines].

    • MR16's avatar
      MR16
      Explorer | Level 4
      3 years ago

      Thank you. Unfortunately, I am using the free version and only have access to the "chatbot" which wasn't much help. Looking forward to a solution for this soon.  The only way we are able to view the .pdf documents in our browser is to download them to our devices and view.  This appears to only work for those with iPhones.  Android users are not able to download the .pdf files.  This is all incredibly frustrating.

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