Forum Discussion

Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
Preview
sort
Web
MR16's avatar
MR16
Explorer | Level 4
3 years ago

Whatever fix happened, it did not work for me.  I am still experiencing blurred previews when viewing .pdf documents (existing as well as recently uploaded to Dropbox) via web browser on my mobile device.  Any suggestions?

sdonell's avatar
sdonell
Helpful | Level 6
3 years ago

Submit a request via the chat function of Dropbox. Also, if you want to email me, I can share my contact at Dropbox - [removed per the Dropbox Community Guidelines].

  • MR16's avatar
    MR16
    Explorer | Level 4
    3 years ago

    Thank you. Unfortunately, I am using the free version and only have access to the "chatbot" which wasn't much help. Looking forward to a solution for this soon.  The only way we are able to view the .pdf documents in our browser is to download them to our devices and view.  This appears to only work for those with iPhones.  Android users are not able to download the .pdf files.  This is all incredibly frustrating.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!