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Mani26750's avatar
Mani26750
Explorer | Level 4
4 years ago
Solved

What is the brown box icon on the left bottom corner of my files when using the desktop app?

Hello,   On several files, I have a brown icons in left bottom corner of my files.(see below)   in fact, in the same folder, there are green logos on fils but sometime there are brown logo ...
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  • Mark's avatar
    Mark
    4 years ago

    The brown logo isnt a Dropbox one. My guess is you've enabled the Briefcase function in Windows: https://www.techmesto.com/how-to-enable-briefcase-feature-in-windows-10

     

    This is not supported in Dropbox and Dropbox can only sync/use/work with files that are in its own directory. So to use them you need to move the files directly in to Dropbox rather than just linked. 

Kim chao's avatar
Kim chao
Explorer | Level 3
4 years ago

Hi,May i ask have you fix this now?I also got this with my win11 computer,it's super annoying and I have tried many methods,but both of them dons't work,unless uninstall the onedrive

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Kim chao, I hope you’re doing great! 

     

    Since this icon isn’t related to Dropbox, I’m afraid you’ll need to get in touch with Microsoft for further support.

     

    If you need something else though, give me a nudge.

    • Kim chao's avatar
      Kim chao
      Explorer | Level 3
      4 years ago

      Hi,Nancy,

      thanks for your reply, since many people said that this is caused by the onedrive, I have tried to unlink and uninstall the onedrive from my computer,but the files in my dropbox still has this brown box icon,and I still hard to sync files with dropbox,and even it will lead the crush of my windows explorer

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Kim chao, when you say you have a hard time syncing your content to Dropbox, could you let me know more of this? 

         

        What is the problem you're facing? Also, is OneDrive installed to your device at the moment? 

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