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TCR555's avatar
TCR555
New member | Level 2
2 years ago

can not open a file

when I try to open file on my PC, get error message "  There was an error opening this document. The file can not be accessed by the system."
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
TCR555 wrote:

when I try to open file on my PC, get error message "  There was an error opening this document. The file can not be accessed by the system."

Right-click the file, mark it as Available Offline, allow it to sync and then try to open it again.

  • TCR555's avatar
    TCR555
    New member | Level 2
    2 years ago

    I tried step suggested by Rich. It did not work. I did not see option of  " Available Offline"  Any other way to open?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      TCR555 wrote:

      I did not see option of  " Available Offline"

      The exact phrasing is Make Available offline. Is the Dropbox application running? If so, hover your cursor over the icon in your system tray and check its status.

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