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Forum Discussion
Kiwidude
5 years agoHelpful | Level 6
Cannot delete My PC folder (no backup feature turned on) - help please!
My Dad has done something to his dropbox account which has got his system into quite a state, and I haven't been able to figure out exactly what he did or how to fix it.
A few days ago suddenl...
- 5 years ago
Hi Jay,
Well after many more hours of remotely connecting and mucking around I think we finally got it sorted. I tried the restore default folder location stuff, had all sorts of "reaparse" errors and similar nonsense, finally got the Pictures, Documents etc folders all pointing back to where they were supposed to be.
However having done all of that there was still the "My PC" folder in the dropbox folders and on his account, that refused to go away, and trying to delete files out of it resulted in them being synced down from Dropbox again.
In the end in desperation having seen a suggestion from someone else I turned Backup "on", just so I could then turn it "off" after it got though the "settings" phase. And *finally* got the reassuring message we have been wanting of it saying that it would remove the files from Dropbox and they would only be available locally. And so then I could just delete the local My PC folder and at long last Dropbox is not trying to sync thousands and many GBs of files that my Dad never intentionally at least somehow had happening.
Had I not uninstalled/reinstalled the dropbox client, then possibly we would have had the "Manage" option available on the Backups tab. There is clearly an undesirable "feature" in this scenario that your devs may want to take a look at - as the client is clearly confused about whether backup is turned on or not - it wont let you disable it, but it behaves as if it is turned on.
Anyways thanks for all the attempted help, at least we got there in the end.
Lusil
Dropbox Staff
5 years agoI understand how important this is for you and your father, so please take as much time as you need to gather info.
Give me a nudge whenever you have any updates and I'll make sure to get back to you as soon as possible.
In the meantime, I hope you have a wonderful week ahead!
Give me a nudge whenever you have any updates and I'll make sure to get back to you as soon as possible.
In the meantime, I hope you have a wonderful week ahead!
Kiwidude
5 years agoHelpful | Level 6
Dad failed in his ability to take a screenshot so you get a photo instead! As you can see it says "Set up"... please let us know a way forward from this...
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