Forum Discussion

Agoldman22's avatar
Agoldman22
New member | Level 2
9 months ago
Solved

Cannot open any Excel file in my Dropbox account

I cannot open any excel file on my dropbox account that I was able to 3 weeks ago. What happened and how can I get to my file?
File access
Preview
  • Agoldman22's avatar
    Agoldman22
    9 months ago

    I was able to find an older xcel version that had a few updates I had to make again to it but was able to recover it from the "restore" option. 

Agoldman22's avatar
Agoldman22
New member | Level 2
9 months ago

I was able to restore the xcel file but still not sure what the original issue was and want to be confident this won't happen again

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    I'm glad to see that you were able to restore the file, but can you let us know how you did that, Agoldman22?

    Did you do it the way Jay suggested?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!