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brevardhope's avatar
brevardhope
Helpful | Level 5
8 years ago
Solved

Cannot verify email address

I am trying to verify my email address but each time I click on the link in the email I get "Error 500". I have tried waiting, refreshing, using different browsers ... restarting browsers. I am all o...
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  • brevardhope's avatar
    brevardhope
    8 years ago

    Hello Walter, 

    Yes I was invited to the folder with the same email address as I am logged in under.  I get a slightly different message "unable to complete your request" when using my mac. I will contact the sender and ask if they have modified anything.  Thank you for all your help! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Were you invited to this shared folder to the email address you use for your Dropbox account brevardhope? Have you asked the person who originally shared this folder with you if they deleted it or unshared it (by accident maybe?)? 

Also, do you get the same result if you try it on a computer? 

brevardhope's avatar
brevardhope
Helpful | Level 5
8 years ago

Hello Walter, 

Yes I was invited to the folder with the same email address as I am logged in under.  I get a slightly different message "unable to complete your request" when using my mac. I will contact the sender and ask if they have modified anything.  Thank you for all your help! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    No worries brevardhope - just keep me in the loop if you don't mind!

    Until we speak again, have a wonderful day and thanks for using Dropbox.

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