Forum Discussion

Ryan A's avatar
Ryan A
New member | Level 2
3 years ago

Can't Close A File

Can anyone help?  Myself and 2 colleagues are not able to close a page/document once previewing, we have to restart dropbox every time.  Can anyone please advise?

Preview

11 Replies

Replies have been turned off for this discussion
Show More
  • saima1412's avatar
    saima1412
    Explorer | Level 3
    3 years ago

    hi ryan! can you provide more detail to understand well. This might be a technical issue that requires further investigation. however, you can try these on your end;

    1. Clear your browser cache and cookies.

    2. Try accessing Dropbox from a different browser or device to see if the issue persists.

    3. Check if there are any browser extensions or plugins that may be causing conflicts with Dropbox.

    4. If the issue still persists, try contacting Dropbox support for further assistance. They can provide specific troubleshooting steps and help you identify the main reason of the issue.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!