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Audax's avatar
Audax
Explorer | Level 3
2 years ago
Solved

Dropbox closes unexpectedly after updating to macOS Monterey

Hello,

My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly."

I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either.

I don't have the Firewall activated.

In Dropbox preferences, "Full Disk Access" and "Accessibility" are both checked.

Thank you for any assistance.

 
desktop
Error Messages
Mac
sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Audax, awesome, thanks for clarifying! 

     

    Would you mind following these steps, in order to perform an advanced re-install, please? 

5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome aboard the Community, Audax!

     

    If you happen to see the Dropbox icon in your menu bar at the moment, can you let me know what’s the app version of your Dropbox app? 

     

    I’d also like a screenshot of the error message you mention, as well as the current location of your Dropbox folder. You can find the latter in your Dropbox app preferences > Sync tab (by clicking on the Dropbox icon, when it appears on your screen). 

     

    I'll be here for any new updates.

  • Audax's avatar
    Audax
    Explorer | Level 3
    2 years ago

    I updated Dropbox to the last version as far as I

     

     

    know

    Attached are the two pictures I took

     

  • Audax's avatar
    Audax
    Explorer | Level 3
    2 years ago

    I just checked, the version I have is 189.4.8395

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Audax, awesome, thanks for clarifying! 

     

    Would you mind following these steps, in order to perform an advanced re-install, please? 

  • Audax's avatar
    Audax
    Explorer | Level 3
    2 years ago

    The advanced re-install fixed the problema

     

    Many many thanks Megan

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