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Lancey's avatar
Lancey
Explorer | Level 3
2 years ago

Can't download a 47.58gb .zip file via the Dropbox website due to generic error

Hey Y'all,so I have a problem...I CAN'T DOWNLOAD THE FILE(S),like? Y'all I need my files those are the ones I shove in Dropbox before I even click in that reset phone button so yeah...so I need the f...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Lancey! Thanks for posting on our forum. 

 

From what you mention, it sounds like your browsers are timing out before downloading the full file. If you don't have a strong internet connection as well, this may be the reason why this is happening. 

 

Did you also try this via an incognito window on your browser, and the issue persists?

 

Can you send me a screenshot of the error you keep getting? 

 

Finally, I’d like you to clarify if you have the desktop app installed on your computer. If you do, and the files are available locally there, you can copy them to the location of your choice. 

 

Let me know what you find.

  • Lancey's avatar
    Lancey
    Explorer | Level 3
    2 years ago
    I used the web and app version of Dropbox only and I used the desktop site button in both chrome and Firefox but it is the same....it doesn't download the file
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Lancey, when saying that you used the web and app version of Dropbox only, you mean that you also have the desktop app installed on your computer, correct? Or are you referring to accessing the Dropbox website on your computer instead?

       

      Did you also try the incognito window and your browser timed out again?

       

      • Lancey's avatar
        Lancey
        Explorer | Level 3
        2 years ago
        I don't use a PC for Dropbox or using the browser in my PC to use dropbox

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