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Lancey's avatar
Lancey
Explorer | Level 3
2 years ago

Can't download a 47.58gb .zip file via the Dropbox website due to generic error

Hey Y'all,so I have a problem...I CAN'T DOWNLOAD THE FILE(S),like? Y'all I need my files those are the ones I shove in Dropbox before I even click in that reset phone button so yeah...so I need the f...
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Lancey's avatar
Lancey
Explorer | Level 3
2 years ago
I used the web and app version of Dropbox only and I used the desktop site button in both chrome and Firefox but it is the same....it doesn't download the file
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Lancey, when saying that you used the web and app version of Dropbox only, you mean that you also have the desktop app installed on your computer, correct? Or are you referring to accessing the Dropbox website on your computer instead?

 

Did you also try the incognito window and your browser timed out again?

 

  • Lancey's avatar
    Lancey
    Explorer | Level 3
    2 years ago
    I don't use a PC for Dropbox or using the browser in my PC to use dropbox
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Lancey, would you mind sending us a screenshot of where you see the error message you mentioned, so we can have a visual?

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