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David661's avatar
David661
Helpful | Level 6
2 years ago
Solved

Can't download a file when using Safari on Sonoma

Hello,   Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is v...
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  • David661's avatar
    David661
    2 years ago

    hello,

     

    It was the Antidote extension !

    Without it, it's working.

    Thank You.

David661's avatar
David661
Helpful | Level 6
2 years ago

My own dropbox.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

  • David661's avatar
    David661
    Helpful | Level 6
    2 years ago

    Yes working with chrome

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      As this is working in Chrome, then it means that something in Safari is preventing the downloads. Could you try running it in private browsing mode or without any extensions running to see if this helps?

      • David661's avatar
        David661
        Helpful | Level 6
        2 years ago

        Yes, it's working in private mode.

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