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David661's avatar
David661
Helpful | Level 6
2 years ago
Solved

Can't download a file when using Safari on Sonoma

Hello,   Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is v...
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  • David661's avatar
    David661
    2 years ago

    hello,

     

    It was the Antidote extension !

    Without it, it's working.

    Thank You.

David661's avatar
David661
Helpful | Level 6
2 years ago

Yes working with chrome

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

As this is working in Chrome, then it means that something in Safari is preventing the downloads. Could you try running it in private browsing mode or without any extensions running to see if this helps?

  • David661's avatar
    David661
    Helpful | Level 6
    2 years ago

    Yes, it's working in private mode.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the update, David661.

       

      This seems like a browser issue, indeed.

       

      Can you clear Safari's cache, to see if that helps? 

      • David661's avatar
        David661
        Helpful | Level 6
        2 years ago

        No, it's not helping.

        cleared cache and history

        Same issue can download folder but not file.

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