Forum Discussion

rebel93465's avatar
rebel93465
Explorer | Level 3
2 years ago

Can't download a single file from my Mac.

Ive been using dropbox forever    Suddenly, I can't download a single file from my entire dropbox   I reinstalled the app and that did nothing -  says none of my files are linked to dropbox e...
desktop
Download
Dropbox Basic
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey rebel93465, thanks for the screenshot.

 

Does your computer appear as a connected device in the "devices" section of your security page here?

rebel93465's avatar
rebel93465
Explorer | Level 3
2 years ago

Yes.  Checked that first....   THANKS for helping.  

 

 

  • rebel93465's avatar
    rebel93465
    Explorer | Level 3
    2 years ago

    Wondering if I should be sure all files are on server, delete Dropbox folder and app and reinstall?   I deleted the app and reinstalled but not the DB folder in Finder..   Im a tech consultant FYI - its acting like an extension is missing?    I thought reinstalling the app would fix it but it didnt.  So wipe it clean and start over (meaning dropbox clean not whole mac) 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Can you please first clarify what you mean by "server", rebel93465?

      • rebel93465's avatar
        rebel93465
        Explorer | Level 3
        2 years ago

        The dropbox server  where you store files.... vs local files 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!