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rebel93465's avatar
rebel93465
Explorer | Level 3
2 years ago

Can't download a single file from my Mac.

Ive been using dropbox forever    Suddenly, I can't download a single file from my entire dropbox   I reinstalled the app and that did nothing -  says none of my files are linked to dropbox e...
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rebel93465's avatar
rebel93465
Explorer | Level 3
2 years ago

Yes.  Checked that first....   THANKS for helping.  

 

 

rebel93465's avatar
rebel93465
Explorer | Level 3
2 years ago

Wondering if I should be sure all files are on server, delete Dropbox folder and app and reinstall?   I deleted the app and reinstalled but not the DB folder in Finder..   Im a tech consultant FYI - its acting like an extension is missing?    I thought reinstalling the app would fix it but it didnt.  So wipe it clean and start over (meaning dropbox clean not whole mac) 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you please first clarify what you mean by "server", rebel93465?

    • rebel93465's avatar
      rebel93465
      Explorer | Level 3
      2 years ago

      The dropbox server  where you store files.... vs local files 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi rebel93465, since you mentioned that the screenshots shows that it's an unlinked Dropbox folder, are you certain that the Dropbox desktop application is signed into the correct account as on the Dropbox site?

         

        Are you looking at the correct Dropbox folder on your device? Could you use these steps to locate it?

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