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can't download files from my dropbox
I'm trying to download folders from Dropbox to my laptop. Some have worked but 2 folder won't download. Any reason why this is happening? Many thanks
Hi Walter,
thanks for your reply.
(a) I am using windows 10 , with the app installed -- it won't sync. Currently I have only 1500 files (three folders) selctively synced and the app is crashing.
(b) I succcessfully downloaded a 360mb .zip, whereby anything larger fails. Therefore, if I follow this success I would need to make three zips per GB; with 500GB of storage this would mean 1500 manual interactions. I am not going to do that.
(c) RE: the file limits are in the help centre articles = this is not good enough. It needs to be up-front and in the terms of service (TOS). Sorry, but I cannot accept this obfuscation of such an important service limitation.
(d) When I hover over the app I either get Starting...and occassionally it shows Syncing. In either case the app crashes after a few minutes of use.
(e) Herbert @Dropbox support found three files that may have been responsible for sync problems due to naming conventions (funny how he could find that issue in moments, but end users like myself have no way of finding this out except by contacting support?). Having deleted the files in question the service is no different.
(f) I have been through multiple documents, literally days (I am estimating 50 hours now) of research and testing. I have uninstalled, reinstalled, followed the advanced install methods.
It is at the point where I am asking Dropbox to initiate a migration for me to my Google Drive because I want away from your services before my next bill is due. My holiday end soon and I need to have this solved.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for your extensive reply and your invaluable feedback on this mr c.1 - I appreciate you took the time to let us know all the troubleshooting you've done so far.
Your description and most of the pain points you listed makes me wonder about the total amount of files you have in your Dropbox account since the performance of our desktop app can decline if you have more than 300,000 files syncing to the device in question.
I've also found your existing ticket that's within an expert's inbox already and passed your comments there so we can have all the relevant information under one place.
At this point, I'd suggest to continue troubleshooting this via your ticket since it's obvious that the issue you're experiencing is device and account specific and we don't have a visual of such info on our Community.
I understand this is not optimal, yet, I sure hope this helps at a certain extent.
PS: As per the failed downloads, I'd suggest using another browser or clearing your browser's cache since downloads under 20 GB should be working normally.
Hi Walter,
thanks for your time.
I am sitting here, having had another all night session trying to fix this...so any support from the techs would be greatly appreciated.RE: file limits ... I am aware of this and I am selectively syncing only a few number of folders. At times dropbox decides to change my preferences and download all files... so i got back and re-establish my preferences and start again. It is beyond surreal now,
I look forward to hearing from the tech team (soon?)
Thank you
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