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MichaelWeet's avatar
MichaelWeet
New member | Level 2
7 years ago
Solved

can't download files from my dropbox

I'm trying to download folders from Dropbox to my laptop. Some have worked but 2 folder won't download. Any reason why this is happening? Many thanks
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  • Jane's avatar
    Jane
    7 years ago
    It shouldn’t be that hard Michael (MichaelWeet); sorry to hear that you’re feeling this way. Kindly bear in mind that you could still download your files using our website in smaller batches if you wish to avoid downloading our desktop app. From there, you can store them on any other location on your pc/ Mac just as any other file/ folder. 
     
    You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for your extensive reply and your invaluable feedback on this mr c.1 - I appreciate you took the time to let us know all the troubleshooting you've done so far.

Your description and most of the pain points you listed makes me wonder about the total amount of files you have in your Dropbox account since the performance of our desktop app can decline if you have more than 300,000 files syncing to the device in question. 

I've also found your existing ticket that's within an expert's inbox already and passed your comments there so we can have all the relevant information under one place. 

At this point, I'd suggest to continue troubleshooting this via your ticket since it's obvious that the issue you're experiencing is device and account specific and we don't have a visual of such info on our Community. 

I understand this is not optimal, yet, I sure hope this helps at a certain extent. 

PS: As per the failed downloads, I'd suggest using another browser or clearing your browser's cache since downloads under 20 GB should be working normally. 

mr c.1's avatar
mr c.1
Helpful | Level 7
6 years ago

Hi Walter, 

thanks for your time.
I am sitting here, having had another all night session trying to fix this...so any support from the techs would be greatly appreciated.  

RE: file limits ... I am aware of this and I am selectively syncing only a few number of folders. At times dropbox decides to change my preferences and download all files... so i got back and re-establish my preferences and start again. It is beyond surreal now,

I look forward to hearing from the tech team (soon?)

Thank you

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